Vicki Lem
Brisbane,Australia
Summary
Quality-focused and detailed orientated professional, with years of experienced in clients servicing and customer service in the human resources, financial planning educational and construction Industry. Recognized for processing re-organization position changes and operational initiatives. Successful working in fast-paced and challenging environments, bringing solid HR work ethics to the company. A people person by nature with strong time management skills. Highly organized with great communication accompanied by a result-driven problem-solve. Experienced in performing a variety of administrative and staff support duties, which require a range of knowledge and skills in organizational policies and procedures.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations/Admin Coordinator
Sealem Solutions Australia
09.2024 - Current
- Managing customers inquiries and providing exceptional service
- Manage and report on compliance requirements and issues
- Liaising with clients, subcontractors and industry partners
- Supporting sales and marketing activities
- Support accounts receivable and payable to maintain accurate financial records
- Coordinate schedules, appointments to optimise efficiencies for team members and subcontractors
- Identify and resolve operational issues and bottlenecks
- General administrative duties
Learning Assist/Education Support
John Paul College
01.2023 - 08.2024
- Learning Assistant at JPC Primary. Support teachers with lesson planning and assist students in reaching their learning developmental milestones.
ONLINE RETAILER
Lemcorp
02.2012 - 01.2023
- Launched and manage an online retail shop. Market business through multiple channels including Internet forums, social media and personal networks. Facilitate customer service needs regarding questions, complaints and product returns.
HUMAN RESOURCES COORDINATOR
TechnologyOne Pty Ltd
05.2011 - 02.2012
- The primary purpose of my position is to provide administrative and organisational support for the Human Resources team. Liaising extensively in the business with both seniors and operational leaders to ensure the HR and recruitment process is smooth and effective. Assisting with inductions and training requirements. Organise and post adverts on Seek and Internally.
HR REPRESENTATIVE, CLIENT/CUSTOMER SERVICE
PacifiCorp
08.2007 - 04.2011
- This role is responsible for ensuring timely and accurate updating employee and other HR information in various HR systems including SAP. Assist with the recruitment effort for hourly/Union employees. Prepare job notices to post internal vacancies. Coordinate and maintain personnel files. Resolving escalated issues. Creating requisitions in the Taleo applicant tracking system. Receiving, verifying and processing changes in positions and organizational structures.
CLIENT SERVICE OFFICER
FinancialLine
01.2006 - 12.2006
- Employed with Financialline for a period of 12 months, providing high level of professional administration, managing client portfolio and technical support for Advisors. During this role, I’ve developed a detailed understanding of client’s database Life and general insurance, liaising with share registries, fund managers, custodial services and other sources in obtaining information for the client portfolios. Processing all client investments applications/redemptions and switches.
DATA ANALYST
Investment Data Technologies Pty Ltd
06.2004 - 12.2005
- Whilst working for IDT, I have taken on various roles within the organization from Sales & Marketing Assistant, Client Service to Data Analyst. I have developed essential skills required to successfully managed multiple client inquiries, correlate and disseminate data on the various managed funds in a timely fashion. Managing and updating databases to ensure that information is current and compliant to industry required standards and regulations. Assist with the exhibitions; prepare documentations for brochures and sales kits.
LOAN OFFICER
Credit Mortgage Pty Ltd
01.2004 - 06.2004
- Calculate and record costs to transactions. Work as a private agent. Check availability of documents, obtain information on interest rates, government’s regulation and financial circumstances of clients.
Education
Bachelor of International Business - Business Economics, International Marketing
Griffith University
01.2002
Certificate III in School Based Education Support - undefined
Strategix Training Academy
Diploma of Financial Planning Services - undefined
Tribeca Education (KAPLAN)
01.2006
Diploma of Business Management - undefined
Yeronga & Mt Gravatt Moreton TAFE
01.1999
Skills
- Project coordination and stakeholder liaison
- Advanced data management and analysis
- Documentation and compliance management
- Multi-system software proficiency
- Quality assurance and process Improvement
- Strong attention to detail
- Technical Proficiency across multiple software systems and specialized applications
- Workplace professionalism
- Exceptional written and verbal communication
- Strategic problem-solving and analytical thinking
- Strong attention to detail
- Flexibility in dynamic settings
- Strong time management and prioritization
- Cross-functional team collaboration
- High ethical standards and professionalism
Certification
- Whole Brain Thinking Class
- PacifiCorp
- Excel Advance 2
- TechnologyOne
Timeline
Operations/Admin Coordinator
Sealem Solutions Australia
09.2024 - Current
Learning Assist/Education Support
John Paul College
01.2023 - 08.2024
ONLINE RETAILER
Lemcorp
02.2012 - 01.2023
HUMAN RESOURCES COORDINATOR
TechnologyOne Pty Ltd
05.2011 - 02.2012
HR REPRESENTATIVE, CLIENT/CUSTOMER SERVICE
PacifiCorp
08.2007 - 04.2011
CLIENT SERVICE OFFICER
FinancialLine
01.2006 - 12.2006
DATA ANALYST
Investment Data Technologies Pty Ltd
06.2004 - 12.2005
LOAN OFFICER
Credit Mortgage Pty Ltd
01.2004 - 06.2004
Certificate III in School Based Education Support - undefined
Strategix Training Academy
Diploma of Financial Planning Services - undefined
Tribeca Education (KAPLAN)
Diploma of Business Management - undefined
Yeronga & Mt Gravatt Moreton TAFE
Bachelor of International Business - Business Economics, International Marketing
Griffith University
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