Vicki Lennane
Warragul,VIC
Summary
Dynamic and results-oriented professional with a proven track record at South Eastern Melbourne PHN spanning nine years, and developing strong relationships with General Practice teams to 100% engagement ... people are my passion!
Expert in systems, workflow, process and policy, I excel in fostering collaborations and enhancing efficiencies to elevate patient care and drive team performance. Recognised for exceptional communication skills and a commitment to quality improvement.
Overview
16
16
years of professional experience
Work History
Provider Support Officer
South Eastern Melbourne PHN
06.2015 - Current
- Upon establishment of PHN, led "GP visits project", creating comprehensive engagement framework for general practice. This included modification of existing CRM systems, developing internal processes, implementing a staff communication platform, and fostering strong engagement and collaboration with SEMPHN colleagues.
- Established strong relationships with general practices within SEMPHN region (100% engagement).
- Practice Manager mentoring and training.
- Developed Provider Support Knowledge resource, increasing efficiencies within Provider Support team, and proving useful as training and reference tool for new staff.
- Successfully contract manage Providers in my role as Lead for the Doctors In Secondary Schools (DiSS) program, and provide Quarterly reporting to Department of Education for DiSS program.
- Co-designed and presented educational media content to general practice, at Practice Networks events and for Practice Coaching LMS.
- Received SEMPHN Reward and Recognition Award in June 2021
Executive Assistant to the Directors
South Eastern Melbourne Medicare Local
01.2014 - 06.2015
- Selected for secondment to establish South Eastern Melbourne PHN (SEMPHN).
- Successfully negotiated and established service agreements with third party providers for five SEMPHN sites, ensuring continuity of services and a smooth transition at each location, from Medicare Locals to SEMPHN.
- Managed administrative tasks to enable Directors to focus on higher-level responsibilities.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Engaged with members of community at “Blokes Day Out” event and regular immunisation clinics, to present benefits of Personally Controlled Electronic Health Record (PCEHR) - now known as MyHealth Record.
- Facilitated Telehealth sessions at Aged Care facilities, engaging with healthcare providers, GPs and specialists and providing technical expertise and support during Telehealth appointments.
Administration Assistant/Marketing Coordinator
Superior Tax Solutions
04.2008 - 12.2013
- Managed and prioritised company work/debtors schedule maximising time efficiencies to assist clients in meeting their ATO obligations, minimising outstanding invoices through client interaction and negotiation, increasing cashflow for business.
- Developed all standard client communications and company procedures, resulting in increased time efficiencies and improved client relations.
- Represented and promoted company as first point of contact for all new client enquiries, building company's client base and profile in community, and generating additional revenue.
- Managed all client feedback and complaints, through open communication and strong working relationships, leading to improved understanding of client needs and retention of several clients at risk of relationship breakdown.
Education
James Cook High School
Auckland, New ZealandSkills
- Excellent communication skills
- Business Acumen
- Quality improvement
- General practice Accreditation
- Digital health and IT systems
- Risk management
- Work Health & Safety
- Training and education
- Systems, workflow, process and policy
- Project development, implementation and monitoring
- Contract management
- Change management
- Understanding of MBS billing, Practice Incentive and Workforce Incentive Programs
Additional Information
REFERENCES AVAILABLE UPON REQUEST
Timeline
Provider Support Officer
South Eastern Melbourne PHN
06.2015 - Current
Executive Assistant to the Directors
South Eastern Melbourne Medicare Local
01.2014 - 06.2015
Administration Assistant/Marketing Coordinator
Superior Tax Solutions
04.2008 - 12.2013
James Cook High School
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