Vicki Lerch
Maroochydore,QLD
Summary
Dynamic and compassionate Independent Support Worker with extensive experience at Integrated Family Support. Expert in developing personalized care plans and enhancing client well-being through active listening and emotional support. Proven ability to coordinate multidisciplinary teams, ensuring effective communication and improved outcomes for participants. Committed to maintaining confidentiality and promoting health safety.
Overview
15
15
years of professional experience
Work History
Independent Support Worker
Helen
03.2025 - 08.2025
- Assisted participant with daily living activities, ensuring comfort and safety.
- Facilitated communication between clients and healthcare professionals to enhance care plans.
- Implemented personalized support strategies based on individual needs and preferences.
- Monitored participants progress and documented changes in behavior or health status.
Independent Support Worker
Jean
01.2024 - 02.2025
- Collaborated with team members to provide emotional support and companionship to participant.
- Participated in training sessions to improve knowledge of best care practices and techniques.
- Maintained cleanliness and organization of participants environments to promote well-being and hygiene.
- Enhanced the quality of care for participants by providing personalized support and assistance with daily living activities.
- Transported participants to appointments, shopping venues, and entertainment events according to determined schedule.
- Established trusting relationships with participant and their families through empathetic communication and active listening.
Care Coordinator
Integrated Family Support
02.2023 - 01.2024
- Coordinated care plans to ensure comprehensive support across multiple service providers.
- Assisted in case management by maintaining accurate records and documentation of client interactions.
- Organized community outreach initiatives to promote awareness of integrated family support services.
- Collaborated with interdisciplinary teams to streamline processes and improve patient outcomes.
- Facilitated communication between families and healthcare professionals to enhance service delivery.
- Monitored client progress and adjusted care strategies based on individual needs and feedback.
- Developed educational materials for families to improve understanding of available resources.
Support Coordinater
Steps
03.2022 - 01.2023
- Coordinated particiapants support services to enhance individual well-being and access to resources.
- Developed and maintained comprehensive service plans tailored to participants needs and goals.
- Facilitated communication between participants, families, and service providers to ensure continuity of care.
- Monitored progress of participants' service plans, adjusting strategies as necessary for optimal outcomes.
- Implemented quality assurance measures to improve service delivery and client satisfaction rates.
- Collaborated with multidisciplinary teams to address complex participants needs effectively.
- Analyzed feedback from clients to refine processes and enhance overall support services provided.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
Telemarketing Manager
Insurance Partners
03.2010 - 01.2020
- Developed targeted telemarketing strategies to enhance customer engagement and retention.
- Trained and mentored team members on effective communication techniques and sales tactics.
- Analyzed call performance metrics to identify areas for improvement and implement corrective actions.
- Oversaw campaign implementation, ensuring alignment with marketing objectives and brand messaging.
- Collaborated with cross-functional teams to refine lead generation processes and increase conversion rates.
- Conducted regular performance reviews, providing constructive feedback to enhance team productivity and morale.
- Led weekly strategy meetings to align team goals with organizational initiatives and market trends.
Education
Bachelor of Science - Social Work
University of Sunshine Coast
Sunshine Coast, QLD03-2016
Skills
- Health safety knowledge
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Active listening
- Life skills development
- Skill development
Timeline
Independent Support Worker
Helen
03.2025 - 08.2025
Independent Support Worker
Jean
01.2024 - 02.2025
Care Coordinator
Integrated Family Support
02.2023 - 01.2024
Support Coordinater
Steps
03.2022 - 01.2023
Telemarketing Manager
Insurance Partners
03.2010 - 01.2020
Bachelor of Science - Social Work
University of Sunshine Coast