Vicki Mitchell
Charlestown,NSW
Overview
41
41
years of professional experience
Work History
Organisation Management Specialist - Acting Clerk
Department Of Education
03.2023 - Current
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Implemented strategic plans to meet company objectives, resulting in increased revenue and market share.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Customer Service & HR Officer - Substantive
Department of Education
05.2004 - Current
- Provided excellent customer service promptly and courteously
- Created and maintained Human Resource management procedures for successful operations
- Responded to all employees, line, and senior management regarding employment queries
- I liaised with key internal and external stakeholders to achieve effective, timely outcomes
- Assisted consultants to deliver maximum value to our customers
- Reminded leaders of critical / crucial tasks and project deadlines
- Monitored incoming correspondence reports and other business documentation to determine actions and priorities
- Established and maintained a highly efficient & effective filing system, plus proficient data entry
- Miscellaneous proactive and reactive tasks to support operational progression
- Supported, mentored, and assisted with the development of new staff to the HR team.
Coordinator - Covide-19 Response Team
Department of Education
08.2022 - 05.2023
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Gathered and organized materials to support operations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Officer - Acting Clerk 3/4
Department of Education
07.2019 - 08.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed and updated databases to handle customer data.
Electronics Technician
Tafe Nsw
04.1983 - 05.2004
Scouts Leader
Scouts Australia
05.2004 - Current
Education
CPR & Senior First Aid Training -
Department of Education
Certificate IV in Frontline Management & Leadership -
Scouts Australia
Certificate III in Business Frontline Management -
Department of Education
Certificate IV in Financial Services -
Department of Education
Certificate IV in Team Leadership & Management -
Department of Education
Certificate II in IT (Information Technology) -
Department of Education
Certificate in Television Servicing -
Department of Education
Electronics Trade Professional -
Department of Education
Skills
- Research
- Quality Control
- Strategic Planning
- Aptitude in learning and remembering Software package
- Spreadsheet development
- Team Collaboration
- Customer Satisfaction
- Customer Communication
- Problem-Solving
- Prioritization
- Equipment Troubleshooting
- Microsoft Office
- Analytical Thinking
- Clerical Support
- Self-Directed
- Troubleshooting
- Verbal Communication
- Multitasking Abilities
- Accounts Payable and Receivable
- Flexible and Adaptable
- Administrative Support
- Records Management Software
- Database Management
- Staff Training
- Organizational Skills
- Process Monitoring
- Relationship Building
- Materials Organization
- Document Typing and Formatting
- Creative Thinking
Career Statement
Talented, reliable and motivated professional delivering results for New South Wales Education industry (TAFE and Department of Education) exclusively offering customer (service) focus with leadership capabilities, producing HR results and delivering business improvements via proactive 'project' skills through an impressive career spanning more than thirty-five years. A dedicated and focused professional who excels at prioritising, completing multiple tasks simultaneously and following through to achieve operational deliverables critical/crucial to the business's goals and vision. A solid reputation for undertaking assignments with strict timeframes and requirements whilst breaking down complicated escalated tasks to ensure a smooth focus towards government-leading industry. I am confident working independently or as an active team member.
Focus Capabilities
Working in several jobs and with my scouting experiences, I have learnt how to examine the situation and assess the problem or required goal and what skills are necessary to achieve the goal or fix the problem., Locating information on the internet, Quickly picking up new software packages, Good memory, Gathering information about colleagues and their skills, Working with Microsoft Office Suite advanced features, My goal has been to improve my writing skills. Whilst they have improved, this still is my goal. To be able to write a job application without feeling totally overwhelmed. To learn more about the Advanced Functions of Microsoft Office Suite., PDP review process and conversations with supervisors, Asking for feedback on training materials, Checking if customers understand provided information, Referring back to my primary strategy to complete tasks, which is 'Plan, Do and Review', The strategy I use to build a supportive and cooperative team environment includes active listening, willingness to help, efficiency, trust, empathy, positivity, clarity, and accountability., Goal setting, Communication, Problem-solving, Time management, Asking for help, Email, Send message, Video Call, Teams / Zoom, Phone Call, I make step-by-step instructions on how to process tasks and share them., Feeling proud and energized that what I know could solve or help solve the problem., To achieve results, I make sure that I understand the work task, the desired outcome, available resources, sources of help, audit requirements, and the time frame for completion. Then, I create a plan of action, set desired goal completion dates or times, and review each goal at completion before moving on to the next one., Operating SAP, iSeries Personnel, iSeries (Payroll, LMS, and CEPS), Contain Manager (Trim), Remedy, MS Office, and Shield, Running reports in SAP and developing Excel spreadsheet templates, Using NESA's database and Move Dynamics web-based database, Designing and modifying calculators, Exceptional multi-tasking abilities, Identifying customer needs through active communication techniques, Building and maintaining strong relationships with HR - Management confidence, Delivering timely, results-driven, quality business service, Interpersonal, analytical, and corporate administrative / leadership reporting skills, Planning, prioritizing, scheduling, and delegating skills, Problem-solving skills, decisiveness, accuracy, and attention to detail, Reaching assigned targets through various business channels, Working independently and under pressure, Interacting with high levels of conflict in a professional manner, Being an active, helpful, and contributing team member, Making effective decisions individually and with peers, Competence in technological skillset, using Microsoft products and other corporate tools, Received an urgent request to process a Record of Employment (ROE) at 11:00 but still had 6 other tasks to complete by 13:00. Determined that the ROE complaint was a priority and coordinated with team members to reallocate work. Completed the ROE in record time and communicated with team members and thanked them for their help. Demonstrated high organization skills, time management, prioritization, and communication and problem-solving abilities.
Profile Snapshot
- Customer Service & HR Officer, Clerk 1 / 2, Department of Education, NSW, 05/2004, Current
- Coordinator Covid-19 Response Team, Acting Clerk 3 / 4, Department of Education, NSW, 08/2019, 06/2023
- Customer Service Officer, Acting Clerk 3 / 4, Department of Education, NSW, 07/2019, 08/2022
- Communications Officer, Clerk 1 / 2, TAFE, Newcastle, New South Wales, 04/1986, 05/2004
- Debtor Clerk, Acting Clerk 3 / 4, TAFE, Hunter Region, NSW
- Accounts Payable Clerk, Acting Clerk 1 / 2, TAFE, New South Wales
- Main Stores Officer, Stores Officer Grade 1 & 3, TAFE Electrical Industries, NSW
- Technical Assistant, TAFE Electronics & Electrical, Newcastle, Muswellbrook & Glendale
- Laboratory Craftsman, TAFE Electrical Engineer, North Sydney
- Apprentice Radio Mechanic, TAFE, Newcastle, NSW
- Teacher – Educator, TAFE Electronics & Electrical, Newcastle
- Scouts Leader, Volunteer, Scouts Australia, 05/2004, Current
Timeline
Organisation Management Specialist - Acting Clerk
Department Of Education
03.2023 - Current
Coordinator - Covide-19 Response Team
Department of Education
08.2022 - 05.2023
Customer Service Officer - Acting Clerk 3/4
Department of Education
07.2019 - 08.2022
Customer Service & HR Officer - Substantive
Department of Education
05.2004 - Current
Scouts Leader
Scouts Australia
05.2004 - Current
Electronics Technician
Tafe Nsw
04.1983 - 05.2004
CPR & Senior First Aid Training -
Department of Education
Certificate IV in Frontline Management & Leadership -
Scouts Australia
Certificate III in Business Frontline Management -
Department of Education
Certificate IV in Financial Services -
Department of Education
Certificate IV in Team Leadership & Management -
Department of Education
Certificate II in IT (Information Technology) -
Department of Education
Certificate in Television Servicing -
Department of Education
Electronics Trade Professional -
Department of Education
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