Summary
Overview
Work History
Skills
Timeline
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Vicki Newman

Nerang,qld

Summary

Dynamic Admin/Manager with a proven track record at The Avenue, excelling in office management and team leadership. Enhanced operational efficiency through innovative procedures and training programs, resulting in significantly improved customer service ratings. Adept at multitasking and fostering a collaborative work environment, driving exceptional guest experiences and loyalty.

Overview

23
23
years of professional experience

Work History

Admin/Manager

The Avenue
09.2002 - Current
  • Assisted in coordinating daily administrative operations, ensuring smooth workflow and efficient processes.
  • Supported management in organizing meetings, scheduling appointments, and maintaining calendars.
  • Managed office supplies inventory, ensuring availability of necessary materials for staff productivity.
  • Collaborated with team members to streamline communication and improve information sharing across departments.
  • Oversaw daily operations, ensuring adherence to service standards and guest satisfaction.
  • Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
  • Developed and implemented operational procedures that improved efficiency across departments.
  • Coordinated with suppliers to maintain inventory levels and optimize cost management.
  • Led cross-functional teams in executing marketing initiatives that increased customer engagement.
  • Established relationships with local businesses to create partnerships and enhance community presence.
  • Implemented technology solutions for reservation management, streamlining booking processes.
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Organized special events and promotions, resulting in increased bookings and repeat business.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Scheduled work hours for 30 employees to achieve adequate manpower coverage.
  • Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.
  • Negotiated contracts with vendors, securing cost-effective services without compromising quality.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Foster Carer

Child Safety
07.2023 - Current
  • Provided compassionate care and support to children in foster placements.
  • Developed individualized care plans tailored to each child's unique needs.
  • Coordinated with social workers, educators, and healthcare professionals for holistic child development.
  • Implemented effective behavioral management strategies to promote positive outcomes.
  • Trained and mentored new foster care providers on best practices and policies.
  • Advocated for children's rights within the foster care system to ensure their well-being.
  • Participated in community outreach programs to raise awareness about foster care needs.
  • Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Participated in ongoing training opportunities to stay current on best practices in foster care provision.
  • Cared for medically fragile children in need of extensive support.
  • Established clear boundaries within the home environment that promoted respect for themselves and others.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Prepared and maintained individual beds and personal space for foster children.
  • Assisted foster children with completing homework assignments and improving their overall academic performance.
  • Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
  • Offered extensive care to troubled older children without likelihood of adoption.
  • Assisted children through recovery from difficult home or school situations.
  • Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
  • Provided transportation to school, appointments, extracurricular activities, and family visits as needed.
  • Implemented creative problem-solving techniques to address challenging behaviors exhibited by some foster children while maintaining a supportive atmosphere within the home setting.

Skills

  • Office management
  • Proficient in multitasking
  • Workplace organization
  • Team leadership

Timeline

Foster Carer

Child Safety
07.2023 - Current

Admin/Manager

The Avenue
09.2002 - Current

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Vicki Newman