Summary
Overview
Work History
Skills
References
Timeline
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VICKI NIKOS

Kogarah,NSW

Summary

A strategic and relationship-focused leader, adept at thriving in quality driven and fast paced environments. Demonstrates a proven track record of success in fostering a positive a highly motivated work culture that uphold the core beliefs of the organization and achieves exceptional results. Offers an extensive skill set and wealth of experience in running a profitable business, leading property management teams, and serving as a highly skilled property manager.

Overview

25
25
years of professional experience

Work History

Head of Property Management: Senior Property Manager

Dibchidiac
03.2024 - 09.2024
  • Restructured and managed a growing property portfolio in a high-volume, sales-focused office
  • Trained and developed staff to improve service quality and operational efficiency
  • Collaborated with upper management in increasing their knowledge and understanding of property management, highlighting the distinct dynamics compared to sales processes
  • Resolved outstanding property management matters and NCAT disputes

Team Leader: Senior Property Manager

Gerard Partners
05.2021 - 03.2024
  • Effectively and independently oversee the day-to-day operations of the Property Management Department, in the Newtown Office ensuring smooth and efficient workflows
  • Implement company processes and procedures to ensure compliance with industry standards and regulations
  • Provide training, coaching, and mentoring to the property management team, fostering a high-quality service culture, and enabling them to deliver exceptional results
  • Demonstrate expertise in handling complex aspects of property management
  • Proactively enhance efficiency, client satisfaction, and team capabilities in both the Newtown and Leichhardt offices
  • With effective management, the Newtown office operates smoothly, minimizing the need for external assistance and ensuring client happiness

Head of Property Management: Senior Property Manager

Urbane Property
01.2007 - 05.2021
  • Worked closely with the principal to develop and implement strategic business plans and procedures, ensuring appropriate cash flow for the organization
  • Established policies, processes, and key performance indicators (KPIs) that reflected the company's vision
  • Overseeing the daily operations of the property management and sales department, including recruitment, training, coaching, and mentoring of the team to achieve industry best practices and foster a service-oriented culture
  • Implemented streamlined and efficient processes and procedures to elevate service standards, ensure regulatory compliance, and improve profitability
  • Managed end-of-month (EOM) and annual audit requirements, maintaining a strong focus on compliance
  • Undertook high-level aspects of property management and consistently maintained strong client relationships
  • Driving operational excellence
  • Cultivating a service and people focused environment
  • Maintaining strong client relationships and satisfaction

Team Leader and Teacher

Lady Gowrie
01.2000 - 01.2007
  • Supported a cohesive team that operated as three distinct units, empowering them to navigate change and thrive in dynamic environments
  • Actively participated in training both internal and external early childhood professionals within a cutting-edge demonstration center
  • Gained recognition as a respected early childhood professional
  • Mentored and lead teams to achieve revolutionary and high industry standards

Skills

TECHNOLOGY

  • REST
  • Property Tree
  • Mondaycom
  • Inspection Manager
  • FLKitover
  • REI
  • Microsoft Office
  • Realtair
  • REX
  • Trello

SKILLS

  • Strategic
  • Innovative
  • Mentor & Coach
  • Relationship Centred
  • Interpersonal Skills
  • Collaborative
  • Efficient
  • Ethical
  • WH&S
  • Resourceful

EDUCATION

Class 2 Agent Real Estate

Sales or Leasing

Bachelor of Teaching (Early Childhood)

References

  • Charles Bailey, Urbane Property, charles@gerardpartners.com.au, 0404 011 777
  • Tahlea Pizanias, Gerard Partners, tahleaa.p@gmail.com, 0426 880 569
  • Abbie Baker. Baker Recruitment, abbie@bakerrecruitment.com.au, 0434 390 077

Timeline

Head of Property Management: Senior Property Manager

Dibchidiac
03.2024 - 09.2024

Team Leader: Senior Property Manager

Gerard Partners
05.2021 - 03.2024

Head of Property Management: Senior Property Manager

Urbane Property
01.2007 - 05.2021

Team Leader and Teacher

Lady Gowrie
01.2000 - 01.2007

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VICKI NIKOS