Vicki Nistazos
WORONORA,New South Wales
Summary
Dynamic and adaptable professional with 20+ years of exceptional customer service. Leveraged strong communication skills and reliability to enhance customer experiences and satisfaction. Compassionate, dedicated and eager to work in the healthcare industry in a receptionist role.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Catering Assistant
IBIS Care Blakehurst
09.2018 - 04.2024
- Provided friendly, courteous service to create memorable moments for guests.
- Coordinated closely with other staff members during events for smooth service delivery.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
Delicatessen Assistant Manager
Town Centre Deli - Family Business
08.2000 - 05.2018
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Introduced new specialty products to customers through tastings, promotions, and informative signage.
- Enhanced customer satisfaction by providing excellent service and creating welcoming atmosphere.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Administration Support and Sales Assistant
Corkscrew Cellars
03.2005 - 10.2007
- Performed administrative tasks such as answering telephone, scheduling meetings with sales representatives, banking and data entry (Microsoft office/Excel, MYOB).
- Handled customer inquiries, complaints, and returns professionally.
- Processed transactions accurately while maintaining a high level of customer service.
Education
Bachelor of Science - Microbiology
University of New South Wales
Sydney, NSW03.1994
Skills
- Customer Focus
- Telephone Etiquette
- Intermediate computing skills
- Reliability and punctuality
- Interpersonal communication skills
- Team Collaboration
- Flexible and Adaptable
- Organisational and multitasking skills
Certification
2 x Employee of the month - IBIS CARE
Certificate in Medical Reception and Medical Terminology.
The Career Academy
Certificate in Understanding Dementia.
University of Tasmania, Wicking - Dementia research and education centre
References
Elizabeth Armstrong
0419 626 870
Christopher West
0433 859 004
Languages
Greek
Professional Working
Timeline
Catering Assistant
IBIS Care Blakehurst
09.2018 - 04.2024
Administration Support and Sales Assistant
Corkscrew Cellars
03.2005 - 10.2007
Delicatessen Assistant Manager
Town Centre Deli - Family Business
08.2000 - 05.2018
Bachelor of Science - Microbiology
University of New South Wales
2 x Employee of the month - IBIS CARE
Certificate in Medical Reception and Medical Terminology.
The Career Academy
Certificate in Understanding Dementia.
University of Tasmania, Wicking - Dementia research and education centre
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