Vicki Okeefe
Curlewis,VIC
Summary
Proven leader in hospitality and adept at fostering positive environments and streamlining operations for efficiency, notably at the Department Of Defence. Skilled in maintaining cleanliness standards and adapting to change, I excel in creating optimal guest experiences and promoting teamwork. Achievements include implementing strategies that significantly enhanced service delivery and operational effectiveness. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Font of House
Department Of Defence
10.2011 - 04.2024
- Conducted routine cleanliness checks within the dining area throughout each shift ensuring optimum hygiene standards were maintained.
- Demonstrated adaptability skills when adjusting schedules according to unexpected changes in guest numbers or special events.
- Offered guests choice of seating and escorted to appropriate table.
- Implemented effective strategies for managing peak service hours without compromising the guest experience.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Set up and service conference rooms
- Facilitated smooth communication between patrons and management regarding any special requests or accommodations required during visits.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Monitored dining room and bar areas .
Childcare Educator
Headstart Daycare Centre
08.2014 - 04.2016
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Relief cook
Chidcare Educator and Cook
Woodlands House Childcare Centre
01.2011 - 06.2013
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- cooking meals and snacks for classrooms
Bar and Bistro Supervisor
Lonsdale Golf Club
02.2007 - 11.2010
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Streamlined operations for increased efficiency by implementing new scheduling and task delegation strategies.
- Conducted regular safety drills to prepare staff for emergency situations effectively.
- Fostered a positive work culture by promoting teamwork, open communication, and employee recognition programs.
Gaming Supervisor
Ocean Grove Bowling Club
07.2000 - 01.2007
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Collaborated with management to develop policies and procedures that improved operational efficiency .
- Established high standards for guest service excellence while overseeing the performance of personnel directly under my supervision.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
Education
Certificate III in Childcare Services - Childcare Services
One World For Children
On Line2012
Skills
- Cleanliness standards
- Adaptable mindset
- Professional Appearance
- Positive demeanor
Certification
responsible service of food
responsible serving of alcohol
responsible service of gaming
Level 2 first aid certificate
construction induction card
working with children card
Timeline
Childcare Educator
Headstart Daycare Centre
08.2014 - 04.2016
Font of House
Department Of Defence
10.2011 - 04.2024
Chidcare Educator and Cook
Woodlands House Childcare Centre
01.2011 - 06.2013
Bar and Bistro Supervisor
Lonsdale Golf Club
02.2007 - 11.2010
Gaming Supervisor
Ocean Grove Bowling Club
07.2000 - 01.2007
Certificate III in Childcare Services - Childcare Services
One World For Children
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