Vicki Pashakis
Essendon North,Australia
Summary
Experienced office and administrative support specialist with a strong background in various office settings. Expertise in task management, record organization, and workflow enhancement. Successfully adapted to new technologies, leading to significant improvements in data handling and operational efficiency.
Overview
24
24
years of professional experience
Work History
Customer Service Operator
Chemist Warehouse
02.2025 - Current
- Providing top-tier customer service by addressing and resolving inquiries quickly and efficiently.
- Engaging with customers through phone, email, website, and social media, ensuring timely and clear communication.
- Managing a range of customer queries, including online orders, product details, and service-related question.
- Following procedures to meet quality standards and ensuring compliance with external regulations and internal processes.
- Meeting performance targets and KPIs.
- Completing administrative duties as needed.
Accreditation Assistant
Tennis Australia
11.2024 - 02.2025
- Processing of accreditation applications and facilitate the collection of distribution of accreditation passes.
- Assist with daily set-up and pack-up of all Accreditation offices and systems.
- Supporting Coordinators and Team Leaders as required.
- Assist with Even Operations Administrative duties as directed.
- Assist with coordination of car parking applications, production and distribution of passes.
Administration & Customer Service Officer
Royal Children's Hospital
10.2023 - 04.2024
- Attending to all inbound and outbound calls.
- Ensuring all required data has been captured at clinic/patient and phone contact.
- Monitoring and booking referral appointments.
- Assisting with all Administration duties.
Guest Services Agent
Virgin Australia
11.2022 - 04.2023
- Providing exceptional Customer Service to guests at Check In, Gates and Lounge.
- Assisting guests with special requirements and needs.
- Supporting guests though flights disruptions and cancellations.
- Rebooking guests via Sabre system.
Customer Care Administration Assistant
Victorian Clinical Genetics Services
12.2014 - 09.2022
- High level call centre with100+ calls daily.
- Answering patient/doctor enquiries and directing calls to appropriate medical staff.
- Data entry of incoming referrals.
- Providing support to Senior Managers and employees.
- Assisting with daily office needs and general administrative activities.
- Ordering and taking stock of office supplies.
- Processing and directing mail.
Booking & Administration Officer, Interpreter & NESB Services Dept
Royal Children's Hospital
08.2009 - 11.2014
- Front Desk Receptionist.
- Booking of Interpreters.
- Confirming appointments with patients.
- Organizing external interpreters when required.
- Public speaking to new RCH staff about our services.
Assistant Stores Manager
David Marcs Formal Hire
07.2008 - 08.2009
- Providing timely customer service and assistance.
- Facilitate the provision of suitable level of support to store staff and ensure appropriate lines of communication.
- Provide advice and training to new staff.
- Maintain accurate stock control and provision of reports as required.
- Maintain staffing schedules.
- Maintain relationships with internal and external stakeholders.
Retail Sales Assistant & Duty Manager
Pumpkin Patch Originals Ltd
05.2001 - 06.2008
- Provide timely customer service and assistance to customers.
- Facilitate the provision of a suitable level of support to store staff and ensure appropriate lines of communication.
- Supervise a team of 25 employees.
- Provide advice and training to new staff.
- Maintain accurate stock control and provision of reports as required.
- Attend training and development as required.
Education
Victorian Certificate of Education -
Buckley Park Secondary College
01.1996
Diploma of Travel & Tourism International Level 3 - ATTRP, AFTA & IATA Accredited
Bill Healy International Travel & Tourism College
01.1991
Skills
- Microsoft Office Suite
- Internet research
- Analytical thinking
- Administrative expertise
- Computer proficiency
- Typing speed
- Data entry accuracy
- Written communication
- Oral communication
- Interpersonal relations
- Public relations
- Customer service
- Negotiation techniques
- Staff development
- Training delivery
Accomplishments
- Worked effectively within a team of 25 and maintained sound professional relationships with all staff.
- Received positive client feedback and highly positive performance appraisals from Senior Management.
- Effectively and professionally performed duties as the Duty Manager in numerous employment settings.
Hobbies and Interests
- Travelling
- Movies
- Volunteering
- Photography
- Charity Runs
Attitude And Attributes
- Enthusiastic, confident and hard working
- Display initiative
- Achieves performance goals
- Integrity and professionalism
- Able to work under pressure
- Commercially aware business outlook
- Operates as an effective team member
- Ability to operate in changing environments
- Sound perception and problem solving skills
Licences
- Full Victorian Driver's License and own car.
- Current Working with Children Check.
- Police Check
References
References available upon request.
Timeline
Customer Service Operator
Chemist Warehouse
02.2025 - Current
Accreditation Assistant
Tennis Australia
11.2024 - 02.2025
Administration & Customer Service Officer
Royal Children's Hospital
10.2023 - 04.2024
Guest Services Agent
Virgin Australia
11.2022 - 04.2023
Customer Care Administration Assistant
Victorian Clinical Genetics Services
12.2014 - 09.2022
Booking & Administration Officer, Interpreter & NESB Services Dept
Royal Children's Hospital
08.2009 - 11.2014
Assistant Stores Manager
David Marcs Formal Hire
07.2008 - 08.2009
Retail Sales Assistant & Duty Manager
Pumpkin Patch Originals Ltd
05.2001 - 06.2008
Victorian Certificate of Education -
Buckley Park Secondary College
Diploma of Travel & Tourism International Level 3 - ATTRP, AFTA & IATA Accredited
Bill Healy International Travel & Tourism College
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