Vicki Penner
Brisbane,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Queensland Manager
The Salvation Army, Moneycare
08.2022 - Current
- Responsible for 24 employees to ensure quality service delivery of financial counselling framework.
- Manage services accordance with funding and contractual requirements.
- Manage risks in service delivery.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
Chair, Vice-Chair, Membership Secretary
Financial Counsellors' Association Of Queensland
03.2019 - 03.2023
- Enhanced board communication by implementing structured meeting agenda and minutes system.
- Streamlined decision-making processes for increased efficiency and productivity within organization.
- Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
- Developed long-term strategic plans to guide organizational growth and success.
Senior Gambling Financial Counsellor & Supervisor
Relationships Australia, Gambling Help Service
08.2014 - 08.2022
Supervisor (Casual)
YFS
12.2016 - 08.2021
Accounts Officer (casual)
P3 Financial Planning Pty Ltd
12.2015 - 12.2017
Senior Gambling Financial Counsellor, Educator
YFS
08.2013 - 08.2014
Financial Counsellor, Rosters, Crisis Counselling
Uniting Care Community, Lifeline Australia
12.2006 - 08.2013
Operations Manager
ACI Constructions Pty Ltd
07.1995 - 12.2010
Education
Bachelor of Applied Business, Management - Business Management
Torrens University
Canberra, ACT06.2024
Diploma of Community Services - Financial Counselling
Lifeline Community Care Queensland
Brisbane11.2011
Certificate - Professional Supervision
Optimisepotential
Grange, QLD02.2018
Skills
- Transformational Leadership
- Emotional intelligence
- Public Speaking
- Performance Management
- Business Development
- Staff Development
- Operations Management
- Business Administration
- Strategic Planning
- Negotiation
- Time Management
- Lead Generation
- Customer Relationship Management (CRM)
- Budget Management
- Employee Development
Timeline
Queensland Manager
The Salvation Army, Moneycare
08.2022 - Current
Chair, Vice-Chair, Membership Secretary
Financial Counsellors' Association Of Queensland
03.2019 - 03.2023
Supervisor (Casual)
YFS
12.2016 - 08.2021
Accounts Officer (casual)
P3 Financial Planning Pty Ltd
12.2015 - 12.2017
Senior Gambling Financial Counsellor & Supervisor
Relationships Australia, Gambling Help Service
08.2014 - 08.2022
Senior Gambling Financial Counsellor, Educator
YFS
08.2013 - 08.2014
Financial Counsellor, Rosters, Crisis Counselling
Uniting Care Community, Lifeline Australia
12.2006 - 08.2013
Operations Manager
ACI Constructions Pty Ltd
07.1995 - 12.2010
Bachelor of Applied Business, Management - Business Management
Torrens University
Diploma of Community Services - Financial Counselling
Lifeline Community Care Queensland
Certificate - Professional Supervision
Optimisepotential
Similar Profiles
Keli CarcailletKeli Carcaillet
Financial Counsellor at Salvation Army MoneycareFinancial Counsellor at Salvation Army Moneycare
Rovind KantRovind Kant
Assistant Regional Manager at Moneycare Salvation ArmyAssistant Regional Manager at Moneycare Salvation Army
Nytese CobbsNytese Cobbs
Security Monitor at Salvation Army Harbor LightSecurity Monitor at Salvation Army Harbor Light
Ailysh Lewis-MillarAilysh Lewis-Millar
Support and Advocacy Worker at Micah ProjectsSupport and Advocacy Worker at Micah Projects
Yasmin Mohd SaffiaaiYasmin Mohd Saffiaai
Daycare Centre Teacher at Sekolah Islam Al-RahmanDaycare Centre Teacher at Sekolah Islam Al-Rahman