Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vicki Redmond

POTTSVILLE,NSW

Summary

Compassionate Disability Support Worker with 2years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility. Highly-motivated with a desire to take on new challenges and clients. Strong worth ethic, punctual adaptability and exceptional interpersonal skills. Helping people is a passion of mine and I would like to continue to make a positive difference in peoples lives.

Overview

14
14
years of professional experience

Work History

Disability Support Worker

NDIS
Pottsville , NSW
06.2022 - Current
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Developed strategies to help individuals cope with their disability.
  • Transported clients to appointments, social events, and other activities as needed.
  • Maintained records of services provided, client progress, and goals achieved.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Administered medication according to doctor's orders and monitored side effects.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Made beds, cook meals, meal prep, groceries, swept floors and sanitized surfaces to support activities of daily living.

Customer Service Representative

SERCO - Australian Taxation Office
Gold Coast, QLD
06.2020 - 11.2022
  • Resolving Taxation queries for both Business and Individual customers.
  • Provided a high level professionalism and confidentiality while offering exceptional customer service and prompt resolve to the customers query.
  • KPI targets met each quarter.
  • Updating personal information and maintaining detailed records of each customer interaction.
  • Liaised with other departments to provide solutions to meet the customers needs.
  • Ensuring a high level of confidentiality and compliance with company policies and procedures for both SERCO and the ATO.
  • Establishing Payment plans and refunds.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

CAREER CONSULTANT

Octec, Byron Bay
11.2018 - 05.2020
  • Creating individualised actions plans to help the participant reach their desired outcomes and essentially come off Government benefits where possible.
  • Client caseload management of 40+ Centerlink clients with varying disabilities both physical and mental health related.
  • Conducted initial client interviews to assess career goals, objectives and barriers and met with each participant once a fortnight.
  • Maintained case files and documented actions.
  • Strengthened community outreach by liaising with local applicants to determine enlistment eligibility and counsel candidates on program options.
  • Developed partnerships with local businesses offering internship programs or hiring initiatives.
  • Assist with job or study placement offering pre and post placement support.
  • Liaised with potential participant employers and external stakeholders.
  • KPI targets reached each quarter with all bonuses received.
  • Generated purchase orders, remittances, excellent diary management and general administration tasks.

CAREER CONSULTANT

NORTEC
Byron Bay , NSW
10.2016 - 11.2018
  • Managed a diverse client portfolio of 30+, ensuring an exceptional level of service and confidentiality.
  • Developed partnerships with local businesses offering internship programs or hiring initiatives.
  • Maintained case files and documented all interactions.
  • Assist Participants with job placement including recruitment management, pre and post placement support, engaging candidates into work experience, work for the dole,
  • Conducted initial client interviews to assess career goals, barriers and objectives.
  • Created individualized action plans to help clients reach their desired outcomes.
  • Developed customized career development workshops for corporate partners focused on topics such as career exploration, self-assessment tools, goal setting, and decision making processes.
  • Maintained accurate and detailed records of all interactions with clients.

SALES & MARKETING CONSULTANT

The Vege Chip Company
Currumbin , QLD
11.2013 - Current
  • Marketing - development and execution of engaging national and community marketing campaigns, created content for digital marketing platforms and management of the annual marketing budget
  • Event management - coordinated and delivered a range of brand and community events
  • Liaised and manage client accounts, including processing orders, managing enquiries and collaborating on new initiatives
  • Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
  • Developed social media marketing strategies to help brand company and increase sales.
  • Reported on monthly sales, future projections, KPIs and budgets.
  • Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
  • Developed and implemented marketing plans for new products.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Issued sales promotion materials to customers to boost sales.
  • Maintained accurate records of all sales activities, including customer profiles, sales reports, and financial data.
  • Developed and implemented sales strategies to achieve divisional sales objectives.
  • Administered monthly sales reports, monitoring sales growth and assessments.

RETAIL & WAREHOUSE MANAGER

Ahoy Trader
Byron Bay , NEW SOUTH WALES
01.2013 - 11.2016
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Website - update product photos
  • Identified opportunities to reduce cost and improve productivity.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Resolved customer complaints related to product quality or delivery issues.
  • Operations - managed opening and closing procedures, completed weekly sales reports and ensured a high level of store presentation
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Ensured that all orders were accurately fulfilled in a timely manner.

PERSONAL ASSISTANT

InFocus Money Management, Brisbane
Brisbane, QLD
09.2010 - 11.2012
  • Executive support - maintaining a high level of executive support including correspondence management, diary management, managed meetings and coordinated travel arrangements
  • Administration - data entry, filing and managed reception duties
  • Client service - liaised with clients to manage enquiries and schedule appointments.
  • Performed calendar management and scheduling of appointments for the executive.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Managed office supplies inventory and placed orders when necessary.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Coordinated meetings between internal departments and external partners.
  • Maintained confidential files related to personnel records or other sensitive information.

  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Provided assistance communicating, typing correspondence or obtaining information.

Education

Certificate III in Business Administration -

TAFE NSW

Certificate III in Record Keeping -

Alfi

Certificate III in Early Childhood Education -

TAFE NSW

Skills

  • Family Communication
  • Client Needs Assessment
  • Personal Care
  • Meal prep/Cooking
  • Grocery Shopping
  • Independent Living Support
  • Client Confidentiality
  • Personal Growth Support
  • Client Transportation to and from appointments
  • First-aid and CPR
  • Elderly Care
  • Mobility Assistance
  • Compassionate Care
  • Emotional Support

References

  • Kendra Foxwell, Octec Limited, k.foxwell@octec.org.au, 0406 862 806
  • Natalie Kenie, Nortec Limited, natalieke@nortec.org.au, 0403 621 320
  • Rebecca Purchase, Ahoy Trader, 0431 389 762
  • Helen Short, The Vege Chip Company, 0433 848 951

Timeline

Disability Support Worker

NDIS
06.2022 - Current

Customer Service Representative

SERCO - Australian Taxation Office
06.2020 - 11.2022

CAREER CONSULTANT

Octec, Byron Bay
11.2018 - 05.2020

CAREER CONSULTANT

NORTEC
10.2016 - 11.2018

SALES & MARKETING CONSULTANT

The Vege Chip Company
11.2013 - Current

RETAIL & WAREHOUSE MANAGER

Ahoy Trader
01.2013 - 11.2016

PERSONAL ASSISTANT

InFocus Money Management, Brisbane
09.2010 - 11.2012

Certificate III in Business Administration -

TAFE NSW

Certificate III in Record Keeping -

Alfi

Certificate III in Early Childhood Education -

TAFE NSW

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Vicki Redmond