VICKI Richards

Work History

Woolies Fuel - Puma Fuel - Nightowl

10.2021 - Current

Observed and reported suspicious activities and persons.
Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
Wrote detailed narrative reports and maintained daily activity reports.
Inspected parking lots to verify vehicles were properly parked and displayed parking permits.
Reacted calmly during times of highly stressed or emergency situations.
Processed requests for service from internal and external customers.
Retrieved information and performed data entry using appropriate computer programs.
Generated reports covering details about data, system operation, and error monitoring.
Maintained spreadsheets of data across multiple systems.
Maintained spreadsheets of Type data across multiple systems while preserving exceptional data accuracy.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Trained and supported end-users with software, hardware, and network standards and use processes.

Burdekin Shire Council

02.2019 - 11.2023

Prepared vendor invoices and processed incoming payments.
Updated accounting ledgers and journals to balance statements and maintain consistent records.
Evaluated financial records to detect errors and discrepancies.
Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
Stored office and client records on secured server to prevent data losses, conducting regular backups.
Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
Matched purchase orders with invoices and recorded necessary information.
Input financial data and produced reports using Software.
Generated invoices upon receipt of billing information and tracked collection progress.
Streamlined daily reporting information entry for efficient record keeping purposes.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Entered figures using 10-key calculator to compute data quickly.

Harvey Norman Computers

10.2012 - 02.2019

Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Updated reports, managed accounts, and generated reports for company database.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Interviewed, recruited and onboarded new staff for high-performing administration teams.
Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Organized and updated databases, records and other information resources.
Created organized filing system to manage department documents.
Implemented project management techniques to overcome obstacles and increase team productivity.
Completed bi-weekly payroll for Number employees.
Built and managed processes for tracking and monitoring department performance.
Coordinated office events, seminars and meetings for staff and clients.

Ayr Golf Club

05.1992 - 08.2002

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Streamlined and monitored quality programs to alleviate overdue compliance activities.