Vicki Rowe
Parramatta,NSW
Summary
Experienced and reliable Team Manager with a successful history leading and motivating staff members to exceed goals. I offer excellent communication and organisational skills. Adept at resolving conflicts and addressing emerging issues. Dedicated real estate professional with a history of meeting company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.
Overview
19
19
years of professional experience
Work History
Office Team Manager
Solan Real Estate - Harcourts
06.2022 - 12.2023
- I returned to this role to cover 12 month maternity leave.
- This role was to manage the number 2 team in NZ and for Harcourts Internationally.
- I was responsible for client experience, coordinating all new listings, sales, working with solicitors on contracts, team meetings, training, working with tenants and vendors amongst a raft of other roles.
Credit Administrator
Rent The Roo
09.2021 - 05.2022
- Processed recurring automated payments and working with the Australian Government Department (Centrelink).
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
Office Team Manager
Harcourts
10.2019 - 08.2021
- I managed the overall day to day running of Harcourts North Island number one real estate team.
- I was responsible of arranging photo shoots, council files, managing vendor expectations, providing current market analysis, sale and purchase contracts and liaising with solicitors on a daily basis amongst a raft of other functions.
Real Estate Sales Consultant
Harcourts
01.2011 - 09.2019
- Increased home sales through persuasion, negotiation and ability to close deals.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Arranged for inspections and surveys of sold properties.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Compared recently sold area properties to determine competitive market prices.
Resturant Co Owner
Elevations
07.2008 - 01.2011
- Participated in team-building activities to enhance working relationships.
- Supervised work of contracted employees to keep on task for timely completion.
- Grew the new business to a high level arranging weddings, 21st and much more
Regional Sales Manager
Sussan Corp Australia Ltd
02.2005 - 07.2008
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Started as a casual sale consultant and worked my way to 2nd in charge and then to manager of the top store in NSW - Pitt Street Mall.
- Was promoted to Regional Sales Manager for NSW, Central Coast.
Education
High School Diploma -
Te Awamutu College
Te Awamutu, WKOReal Estate Licence
Open Polytechnic of New Zealand
Lower Hutt, WGN01.2011
Skills
- Time management
- Policy and Procedure Modification
- Team Leadership
- Training and Development
- Relationship building
- Scheduling &workflow planning
- Friendly nature under stressful conditions
- Clear oral/written communication
- Excellent multi-tasking ability
- Handling Customer Complaints
- Staff Development and Training
Timeline
Office Team Manager
Solan Real Estate - Harcourts
06.2022 - 12.2023
Credit Administrator
Rent The Roo
09.2021 - 05.2022
Office Team Manager
Harcourts
10.2019 - 08.2021
Real Estate Sales Consultant
Harcourts
01.2011 - 09.2019
Resturant Co Owner
Elevations
07.2008 - 01.2011
Regional Sales Manager
Sussan Corp Australia Ltd
02.2005 - 07.2008
High School Diploma -
Te Awamutu College
Real Estate Licence
Open Polytechnic of New Zealand
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