Summary
Overview
Work History
Education
Skills
Timeline
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Vicki Rowe

Bentley Park

Summary

Dynamic Office Manager with a proven track record at Harcourts, excelling in team leadership and workflow planning. Skilled in documentation control and fostering relationships, I enhanced productivity and developed high-performing teams. My strong communication and multitasking abilities drove significant improvements in operational efficiency and client satisfaction.

Overview

14
14
years of professional experience

Work History

Office Manager

Rent the Roo
01.2024 - Current
  • Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
  • Using the Sales Force system to its full potential.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Build a strong team ready for every opportunity.

Team Manager Real Estate

Harcourts
06.2022 - 12.2023
  • Led employee relations through effective communication, coaching, training, and development.
  • This role was to manage the number 2 team in NZ and for Harcourt's Internationally.
  • I was responsible for client experience, coordinating all new listings, sales, working with solicitors on contracts, team meetings, training, working with tenants and vendors amongst a raft of other roles.

Debt Collection and Office Administrator

Rent the Roo
09.2021 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Processed recurring automated payments and working with the Australian Government Department (Centrelink)

Office Manager

Harcourts
10.2019 - 08.2021
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Compared vendor prices and negotiated for optimal savings.
  • Developed standard operating procedures for all administrative employees.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing 5 employees to achieve maximum production.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained computer and physical filing systems.

Real Estate Sales Consultant

Harcourts
01.2011 - 09.2019
  • Increased home sales through persuasion, negotiation and ability to close.
  • Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Arranged for inspections and surveys of sold properties.
  • Completed property walkthrough before completing deals, upholding accuracy in listings and appraisals.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Compared recently sold area properties to determine competitive market prices.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.

Education

GED -

Te Awamutu College
Te Awamutu, WKO

Open Polytechnic of New Zealand
Lower Hutt, WGN

Skills

  • Documentation and control
  • Policy and Procedure Modification
  • Team Leadership
  • Training and Development
  • Travel coordination
  • Relationship building
  • Office administration
  • Scheduling
  • Workflow planning
  • Staff Management
  • Friendly nature
  • Clear oral/written communication
  • Team Bonding
  • Performance improvement
  • Excellent multi-tasking ability

Timeline

Office Manager

Rent the Roo
01.2024 - Current

Team Manager Real Estate

Harcourts
06.2022 - 12.2023

Debt Collection and Office Administrator

Rent the Roo
09.2021 - 05.2022

Office Manager

Harcourts
10.2019 - 08.2021

Real Estate Sales Consultant

Harcourts
01.2011 - 09.2019

GED -

Te Awamutu College

Open Polytechnic of New Zealand

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