Summary
Overview
Work History
Education
Skills
Accomplishments
References
Qualities/Affirmations
Certification
Software
Timeline
Volunteer
April Bristow

April Bristow

Mona Vale,NSW

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

9
9
years of professional experience

Work History

Service Manager

- Current
  • Responsible for logistics and management of operations
  • Software efficiency: Unleashed for Inventory-Sales Quotes-Sales Orders and invoicing
  • Xero- monitoring compliance to payment terms user pays and debtor calling
  • Supervision of Warehouse staff production (KPI’s), teaching/mentoring warehouse staff in software use, WHS and quality standards compliance
  • Managing incoming Purchase Orders
  • Responsibility for Invoicing and logistics with shipping in and out
  • First contact point for customers: calls, service, orders purchasing
  • Inbox email monitoring, ensuring service quality
  • Inventory control/ product procurement
  • Collaboration with Sales and Marketing Management Teams
  • Assistant to Company Director and Founder.

Administrative Office Manager

ANL
01.2022 - 01.2023
  • Maintaining data entry reporting, bookings, negotiating truck delivery delays and customer complaints
  • Excelling in product/brand knowledge
  • Partnering with HR in time demands of purchase orders, requisitions, and effective onboard training of new staff.

Project Manager

Mission Cambodia Community Development
01.2015 - 01.2023
  • Building rapport across language barriers, crucial for designing and implementing necessary economic, health, and relational reforms
  • Educating populations and providing ongoing resources
  • Facilitating, counselling, and training, to empower the Khmer people to assume leadership roles within their villages, encouraging and equipping them through skillset analysis and resource provision.

Supervisor / Case Manager

Northside Disabilities
01.2018 - 01.2020
  • Lead, manage, and coordinate a team of disability support workers to meet client needs in accordance with care plans and uphold the highest standards of service delivery
  • Oversee the expenditure of NDIS funding in compliance with plans and regulations
  • Design person-centered service plans with clients and their carers to establish goals and develop programs that align with achieving these goals
  • Monitor and review the relevance of programs as client goals evolve, creating new curricula as needed
  • Establish a productive working relationship in managing the team, ensuring they deliver the curriculum as designed and fulfill reporting requirements.

Education

Bachelor Of Social Science -

Tabor Adelaide University

Bachelor of Psychological Science -

University of New England

Bachelor of Nursing -

University of New England

Skills

  • Delivering high-quality customer service
  • Verbal communication skills
  • Active listening
  • Empathy
  • Needs Assessment
  • Client Records Management
  • Intervention Planning
  • Crisis Response and Intervention
  • Advocacy and counseling
  • Computer skills and Database Management
  • Critical Thinking
  • Problem-Solving
  • Organization and Time Management
  • Data Entry
  • Dependable and Responsible
  • Team Management
  • Written Communication
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Social Perceptiveness
  • Quality Assurance
  • Troubleshooting
  • Supervision and leadership
  • Positive Attitude
  • Team Leadership
  • Multitasking and Organisation
  • Customer Service
  • Trustworthy and Honest
  • Time Management

Accomplishments

    Founder, Lioness Discovery Counselling- 2013-2016

    Lioness Discovery Counselling- Development of therapy approaches specialising in the complexity autism brings to intimate relationships, assisting women as mothers supporting their mental health, and building on parenting strategies.

References

References available upon request.

Qualities/Affirmations

"April brings a dedication and an enthusiasm in her role to make a difference in the lives of others. She places great value in the potential of others.”

"April is compassionate and a talented counsellor, who is motivated towards continual professional development.’

"April is wise and compassionate people person with a Sunny presence and demeanour. She has a unique talent for bringing people together, motivating them to reach a company goal.”

Certification

Member of Psychotherapy & Counselling Federation of Australia

Software

Microsoft Office

Timeline

Administrative Office Manager

ANL
01.2022 - 01.2023

Supervisor / Case Manager

Northside Disabilities
01.2018 - 01.2020

Project Manager

Mission Cambodia Community Development
01.2015 - 01.2023

Service Manager

- Current

Bachelor Of Social Science -

Tabor Adelaide University

Bachelor of Psychological Science -

University of New England

Bachelor of Nursing -

University of New England

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April Bristow