Vicki Stafford
Cooee Bay,QLD
Summary
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Reliable Shift Leader with 36 years in Retail & Hospitality industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Shift Supervisor
SRG LEISURE RETAIL PTY LTD
12.2013 - Current
- Overview of role in 1 to 2 lines
- Key responsibilities
- Insert 2 to 3 key responsibilities
- Achievements
- Insert 2 to 3 achievements
- Monitored sales performance, providing feedback to team members to enhance service quality.
- Resolved customer inquiries and complaints promptly, fostering positive guest experiences.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw loading and unloading of packages in warehouse.
Manager
Drakes Supermarkets
2011 - 09.2012
- Overview of role in 1 to 2 lines
- Key responsibilities
- Insert 2 to 3 key responsibilities
- Achievements
- Insert 2 to 3 achievements
- Developed and implemented operational strategies to enhance team productivity and efficiency.
- Trained staff on company policies, procedures, and best practices for improved compliance.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Oversaw daily operations ensuring adherence to quality standards and safety regulations.
- Fostered collaboration among teams to achieve project goals and resolve challenges effectively.
- Facilitated regular team meetings to align objectives and track progress towards targets.
- Managed vendor relationships, negotiating contracts for supplies and services to reduce costs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Certificate Examinaton -
Wine & Spirit Education Trust
London EnglandCourse or qualification -
Yeppoon State High School
Yeppoon, QLD11.1987
Course or qualification - undefined
Institution Name
Skills
- Skill one
- Skill two
- Skill three
- Skill four
- Skill five
- Skill six
- Skill seven
- Skill eight
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Inventory control
- Policy enforcement
- Staff scheduling
- Schedule oversight
- Safety
- Safety reviews
- Team leadership
- Team supervision
- Staff supervision
- Positive attitude
- Team collaboration and leadership
- Customer service management
- Daily workflows
- Shift paperwork completion
- Professional appearance
- POS system operation
- Safety processes and procedures
- Role modeling
Hobbies and Interests
Golf
Beach
Wine
Animals
Music
Family & Friends
Timeline
Shift Supervisor
SRG LEISURE RETAIL PTY LTD
12.2013 - Current
Course or qualification - undefined
Institution Name
Manager
Drakes Supermarkets
2011 - 09.2012
Certificate Examinaton -
Wine & Spirit Education Trust
Course or qualification -
Yeppoon State High School
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