Vicki Sutton
Kanahooka,NSW
Summary
Administrative professional with over a decade experience in office administration in the healthcare/medical industry. Dedicated to providing a high level of patient-focused care in fast-paced environments with excellent interpersonal and communication skills. Highly detail-oriented with a strong work ethic and willingness to handle multiple, concurrent projects. A resourceful problem solver with a consistently positive attitude. Maintain strict adherence to confidentiality laws and requirements. Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Meticulous administrative professional-bringing demonstrated success in managing nurse station operation's including liaising with healthcare professional to deliver superior care.
Overview
15
15
year of professional experience
7
7
Certification
Work History
Medical Receptionist
Corrimal Health Care Centre
- Oversee all reception, front office, and patient relations for a busy health care center with six doctors, pathologist, dietitian, nurse
- Schedule patient appointments and register new patients; schedule urgent appointments with various departments
- Document patient health history, medication restrictions, and allergies; fill out and submit insurance forms with all relevant information
- Mail monthly invoice statements to payments and investigate past-due invoices to minimize unpaid accounts
- Collaborate with physicians on the planning and implementation of high-quality, patient-centered care to a diverse range of patients
- Provide emotional support and education to patients and families on procedures, preventative care, and prescribed regimens
- Manage confidential medical files and records with strict adherence to HIPAA guidelines
- Maintain thorough communication with specialized medical professionals, insurance carriers and Medicare, DVA, and the Department of Health
- Reduce uncontrolled payment activity by monitoring clients' third party claims, Employers Work Coverage, and insurance companies
- Perform general administrative duties, including scanning, filing, documentation, inventory management, and inter-office communication.
Medical Receptionist
Towradgi Medical Centre
- Scheduled patient appointments and managed calendars for two physicians
- Registered new patients and collected medical history and relevant information
- Provided administrative support to physicians, including maintenance of the test result tracking system, recording and filing medical records, and calendar management
- Reviewed medical records for accuracy and completion as required by insurance companies.
Ward Clerk
Ramsay Health Care
2023.04 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Filled out records, staffing sheets and patient documents.
- Documented latest information in computer system and printed paperwork.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork for doctors, nurses and patients.
- Stored and retrieved permanent records on daily basis.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Type department.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Provided information for patient admissions and discharges to foster timely processing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Processed lab paperwork and requests according to physicians' orders.
- Maintained current and accurate medical records for patients.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Monitored inventory levels and advised management of need for replenishment.
- Processed patient bills and payments, double checking information for accuracy.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained up-to-date information in electronic medical records software.
- Communicated with patients, ensuring that medical information was kept private.
Skills
- Calendar Management
- Medical Receptionist
- Medical Billing
- Medical Records
- Medical Office Experience
- Office Administration
- Workers' Compensation
- Records Management
- Microsoft Outlook
- Data Entry
- Medical Terminology
- Medical Scheduling
- Phone Etiquette
- Accounting
- Patient records
- Paperwork coordination
- Visitor directions
- Supply ordering
- Professional telephone voice
- Administrative support
- Room deliveries
- Medical billing knowledge
- Medical office administration
- Patient data confidentiality
- Incoming call reception
- Patient database updates
- Insurance claims
- Nursing station operations
- Medical Records Management
- Appointment Scheduling
- Medical billing and coding
- Patient records maintenance
- Calendar Management
- Payment collection
- Patient Scheduling
- Lab test documentation
- Good Telephone Etiquette
- Attention to Detail
- Problem-Solving
- Excellent Communication
- Multitasking Abilities
- Planning and Coordination
- Cultural Awareness
- Dependable and Responsible
- Teamwork and Collaboration
- Active Listening
- Critical Thinking
- Billing and Invoicing
- Database entry
- Daily Reporting
- Document Management
- Information Security
- Travel Arrangements
- Filing systems
- Database Administration
- Taking directions
- Scheduling appointments
- Calendar coordination
- Clerical Support
- Invoice Processing
- Switchboard Operation
- Customer Communication
- Data Recording
- Flexible and Adaptable
- Accounts Payable and Receivable
- Adaptability
- Time management abilities
- Record Sorting and Filing
- Professionalism
- Self Motivation
- Document Review
- Reliability
- Professional and mature
- Information Processing
- Document Typing and Formatting
- Continuous Improvement
- Billing and coding
- Task Prioritization
- Organizational Skills
- Time Management
- Office Equipment Operation
- Materials Organization
- Document Editing
- Documentation and Recordkeeping
- Basic accounting
- Customer follow-up
- Data Compilation
Certification
- CPR/First Aid
- Medical Terminology
- Aged Care
- Driver's Licence
- Covid 19 - Vaccinated
- Working with Children Check
- Police check
- Covid certificate
Additional Information - Skill Highlights
- Office Management
- Medical Billing and Terminology
- Patient and Family Advocacy
- Team Building and Training
- Invoicing and Payment Processing
- Insurance and Collections Procedures
- Inventory Tracking and Ordering
- Schedule Coordination
- Data Entry and Filing
- Workers Compensation
- CTP Insurance
- Records Management
- Microsoft Word, Excel, Access
- Zedmed Software
- Medical Director
- Nookal
- Meditech
- Medicare
Accomplishments
- Achieved Results by completing Medical/Rehab/Day Gym Hospital Ward Clerk with accuracy and efficiency.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Timeline
Ward Clerk
Ramsay Health Care
2023.04 - Current
Medical Receptionist
Corrimal Health Care Centre
Medical Receptionist
Towradgi Medical Centre
- CPR/First Aid
- Driver's Licence
- Covid 19 - Vaccinated
- Working with Children Check
- Police check
- Covid certificate
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