Vicki Thomson
Tweed Heads West,NSW
Summary
Determined professional with strengths in organization, self-motivation and time management. Known as dedicated team player and mentor. Reliably completes top-notch work. Customer-oriented sales professional with 38 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Personal Care Assistant
Baptist care refresh retreats
Goonellabah
06.2024 - Current
Personal Care Assistant
Baptist Care Far North Coast
Tweed Heads West
11.2023 - Current
- Researched community resources available for additional assistance or services if needed.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Developed individual plans of care based on assessment findings and physician orders.
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Administered medication under supervision of a registered nurse or physician.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Conducted home visits to assess client's needs and provide appropriate interventions.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Followed care plan and directions to administer medications.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Organized oral medications for clients following dosage and schedule requirements.
Shop Assistant
Banaro Heights Bakery
Banaro Point, Nsw
07.2023 - Current
- Greeted customers and provided assistance with product selection.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Operated the cash register to process customer purchases accurately and efficiently.
- Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
- Resolved customer complaints in a professional manner.
Self Employed
vicki berger
Tweed Heads West
02.2016 - Current
- Developed business plans and strategies for new product launches.
- Organized events such as trade shows, conferences, workshops.
- Led brainstorming sessions to generate innovative ideas for new ventures.
- Developed and implemented sales strategies to reach key accounts.
- Identified potential customers and developed relationships with them.
- Created and maintained customer databases to track account activities.
- Developed comprehensive sales plans that included short-term goals and long-term objectives.
- Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
- Established performance standards for sales team members and monitored their progress against those goals.
- Organized trade shows, conferences, events, seminars, webinars. to promote products or services.
- Implemented incentive programs designed to increase sales volume from existing customers as well as attract new ones.
- Prepared monthly reports that tracked sales performance versus budget expectations.
- Generated leads through cold calling prospective clients.
- Attended trade shows for in-person engagement and network building.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
Kids Club Associate
Paradise Resort
Surfers Paradise, Qld
04.2023 - 07.2023
- Provided quality customer service to children and parents.
- Organized a variety of activities for kids such as arts and crafts, sports, games, movies.
- Developed relationships with children and families to ensure their satisfaction with the Kids Club services.
- Supervised children in the play area at all times to ensure safety regulations were followed.
- Assisted with check-in and check-out procedures for members and guests.
- Organized and maintained files, including electronic records.
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Provided general clerical support as required by departmental needs.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
Retail Store Manager
sfg
Sydney, Nsw
10.2001 - 10.2019
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Drafted detailed reports on store performance for upper management review.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Organized merchandise displays according to seasonal promotions or special events.
- Created marketing plans that increased revenue by 15% within 6 months.
- Ensured all safety protocols were followed at all times by staff members.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized new stock for floor placement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Increased store sales by cross-selling complementary items.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Executed merchandising strategies to support store sales growth.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Prepared and submitted nightly bank deposits.
- Prepared employee performance appraisals, providing actionable feedback.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Driving Instructor
roads and traffic authority
Inverell, Nsw
02.1990 - 11.2000
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
- Provided general administrative support including filing documents, scheduling appointments.
- Managed daily operations of the Customer Service Department.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Trained new employees on company policies related to customer service practices.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Processed payments and updated balances and customer totals.
- Organized and conducted driving lessons for new drivers, teaching basic operations of a vehicle.
- Provided feedback to students on their performance and provided advice on areas needing improvement.
- Explained the rules of the road in detail and demonstrated proper driving techniques.
- Instructed students on how to properly parallel park, make three-point turns, and back into parking spaces.
- Monitored student's speed while driving, ensuring that they followed all posted speed limits.
- Encouraged open communication with parents and guardians regarding student's performance during lessons.
- Offered suggestions for additional resources outside of traditional classroom instruction.
- Resolved any issues or concerns expressed by parents and guardians in a timely manner.
Education
Cert 3 - Aged Care
Nephron Tafe
11.2024 - 07.2025
GED -
Inverell Tafe College
Inverell07.1982
High School Diploma -
Macintyre High School
Inverell, NSW12.1980
Skills
- Upselling and Cross-Selling
- Product Knowledge
- Product Promotions
- Safety Procedures
- Hand-Eye Coordination
- Records Management
- Relationship Building
- POS Systems
- Operations Management
- Advertising and Marketing
- Loss Prevention
- Delegating Work
- Security System Monitoring
- Database Management
- Supply Ordering
- Customer Relations
- Budgeting and Cost Control
- Bank and Safe Deposits
- Leadership Development
- Shift Checklists
- Reliable
- Shift Scheduling
- Cash Management
- Performance Reviews
- Sales Expertise
- Training and Mentoring
- Process Improvements
- Team Building
- Loss Prevention Procedures
- Replenishment and Recovery
- Outstanding Communication Skills
- Relationship Building and Management
- Sales Professional
- Store Merchandising
- Recruiting and Hiring
- Staff Management
- Team-Oriented
- Policies and Procedures
- Marketing and Promotions
- Budget Development
- Team Building and Leadership
- Multitasking and Organization
- Verbal and Written Communication
- Problem-Solving
- Store Opening and Closing Procedures
- Employee Training
- Product Merchandising
- Staff Supervision
- Leading Staff Meetings
- Special Events
- Payroll Management
- Team Leadership
- Work Planning and Prioritization
- Team Development
- Employee Supervision and Motivation
- Culture Development
- Friendly and Positive
- Medication management
- Nutrition management
- Care plan development
- EMR / EHR
- Complex Problem-solving
- Patient advocacy
- Medical office administration
- Hoyer lifting equipment
- Patient management
- Dining room support
- Chronic disease management
- Incapacitation care
- Nutrition
- Case management experience
- Quality program protocols
- Medication administration
- Special needs care
- Medical record-keeping
- Flexible schedule
- Care plan management
- Medical records management
- Case management
- Care plan implementation
- Nutrition planning
Affiliations
- Love gardening and crochet
- Love to read and play games
Certification
- I have the vehicle licence to drive a small bus
- I have completed the MOOC dementia online courses x 3
References
References available upon request.
Timeline
Cert 3 - Aged Care
Nephron Tafe
11.2024 - 07.2025
Personal Care Assistant
Baptist care refresh retreats
06.2024 - Current
Personal Care Assistant
Baptist Care Far North Coast
11.2023 - Current
Shop Assistant
Banaro Heights Bakery
07.2023 - Current
Kids Club Associate
Paradise Resort
04.2023 - 07.2023
Self Employed
vicki berger
02.2016 - Current
Retail Store Manager
sfg
10.2001 - 10.2019
Driving Instructor
roads and traffic authority
02.1990 - 11.2000
GED -
Inverell Tafe College
High School Diploma -
Macintyre High School