Vicki Trenwith
Australia postal officer
Renmark,SA
Summary
Experienced Postal Officer with proven record in mail handling, sorting, and delivery. Showcased strong organization skills, comprehensive knowledge of postal regulations, and adeptness in customer service while serving at previous posts. Good time management skills. Merchandising and planogramming store layout. Resilient under pressure, ensuring smooth workflow even during peak times.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Australia Postal Officer
Australia Post
Berri, SA
10.2019 - Current
- Received, sorted and distributed incoming mail according to predetermined sorting schemes.
- Processed outgoing mail by weighing, affixing postage, canceling stamps and preparing for mailing.
- Assisted customers with inquiries regarding postal regulations and procedures.
- Prepared parcels for shipping using appropriate packaging materials.
- Provided customer service at the front counter of the post office.
- Responded to customer complaints in a professional manner while resolving issues promptly.
- Verified accuracy of address information on letters and packages before dispatching them.
- Collected payments from customers for services rendered such as package delivery fees.
- Adhered to strict security guidelines when handling confidential documents.
- Maintained cleanliness within the premises while performing daily operations.
- Attended training sessions regularly to stay up-to-date on new procedures and technologies.
- Offered support and advice to newer personnel to improve performance.
- Set goals and operating procedures that maximized employee effectiveness.
- Sold stamps and money orders to mail customers along daily route.
- Inspected packages for proper labeling and documentation prior to acceptance or delivery.
Retail Store Manager
Simpsons Bargain Basement
Renmark, SA
05.2000 - 05.2004
- Developed and maintained store policies and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained and managed a team of 4 employees.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured all safety protocols were followed at all times by staff members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Organized new stock for floor placement.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prepared and submitted nightly bank deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Retail Merchandiser
Parade Mart
Renmark, SA
01.1989 - 01.1997
- Developed and implemented innovative merchandising strategies to maximize sales.
- Created visual presentations that effectively promoted products.
- Inspected stores regularly for proper stocking and display of products.
- Displayed promotional material such as signs and banners.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Deli Manager
woolworths
Renmark, SA
01.1979 - 01.1986
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Maintained accurate records of inventory and product ordering cycles.
- Resolved customer complaints in a professional manner.
- Created promotional displays to attract customers to the deli section.
- Established policies and procedures for the safe storage and rotation of food products.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
Education
High School Diploma -
Renmark High
SaSkills
- Postal regulations
- Confidentiality
- Package handling
- Handling and sorting mail
- Computer savvy
- Postal service product knowledge
- Retail Sales
- Fee Collection
- Problem-solving skills
- Salesmanship
- Postal law proficiency
- Sales background
- Strong organization skills
- Marketing and promotion
- Address verification
- Workplace Safety
- Sorting equipment operation
Affiliations
Friendly, enjoy music, fishing, 8-ball and playing Texas Poker
Certification
RSA license
Timeline
Australia Postal Officer
Australia Post
10.2019 - Current
Retail Store Manager
Simpsons Bargain Basement
05.2000 - 05.2004
Retail Merchandiser
Parade Mart
01.1989 - 01.1997
Deli Manager
woolworths
01.1979 - 01.1986
RSA license
High School Diploma -
Renmark High
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