Summary
Overview
Work History
Education
Skills
REFERENCE
Timeline
Generic

Vicki Triplett

Mandurah,WA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

14
14
years of professional experience

Work History

Store Manager

Optus Retail
01.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Organized, maintained and updated information in computer databases.
  • Used a large platform of computer programs ( Word,excel,powerpoint,POS, sharepoint, etc...)

Customer Service Representative

Coles Express Service Station
11.2021 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Checked customer identification for tobacco
  • Maintained clean and orderly work station
  • Maintained inventory of all saleable items.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.

customer service

Little Hanoi
08.2015 - 04.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Sales assistantMcDonalds

Crew TrainerMcDonalds
04.2009 - 08.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Education

III - Retail cert

Mastered Point of Sale, Murdoch University

Diploma - community Services

Strategix
Rockingham, WA

Skills

  • Multitasking Abilities
  • Data Entry
  • Analytical and Critical Thinking
  • Good Telephone Etiquette
  • Problem-Solving
  • Attention to Detail
  • Teambuilding
  • MS Office
  • Cultural Awareness
  • Excellent Communication
  • Training and Development
  • Organization and Time Management

REFERENCE

Hadi Daya

Area Manager- Optus

0422205311


Duran Harland

Mcdonalds Manager

0480135344 


Nyssa Kable

Personal

0401037400


Timeline

Store Manager

Optus Retail
01.2022 - Current

Customer Service Representative

Coles Express Service Station
11.2021 - 03.2022

customer service

Little Hanoi
08.2015 - 04.2016

Sales assistantMcDonalds

Crew TrainerMcDonalds
04.2009 - 08.2012

III - Retail cert

Mastered Point of Sale, Murdoch University

Diploma - community Services

Strategix

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Vicki Triplett