Vicki Vassiliou
Geelong West
Summary
Results-driven professional with expertise in customer relations, team leadership, and operations management. Consistently optimized processes to enhance customer satisfaction and drive revenue growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results. Excited to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Business Owner
Apollo Bay Seafood Cafe
Apollo Bay, VIC
06.2004 - 03.2026
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract clientele.
- Managed supply chain logistics, optimizing inventory levels and vendor relationships.
- Trained staff on food safety protocols and customer service best practices.
- Analyzed sales trends to inform menu development and pricing strategies for profitability.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Legal Support Clerk
Court Services Victoria / VCAT
Melbourne, VIC
09.1995 - 01.2004
- Managed case files to ensure compliance with court procedures and documentation standards.
- Conducted research on legal precedents to support ongoing cases and improve case preparation efficiency.
- Maintained a high level of confidentiality when handling sensitive client information or legal documentation.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Provided b high level support to all users engaging with VCAT in different capacities, such as roaming concierge on the floors, assisting users attending hearing at our reception desks and handling general enquiries at our service counter
- coordinating VCAT hearings to provide effective in-hearing support to VCAT Members and parties
- Prepare VCAT mediation and hearing rooms for daily proceedings
- Provided support to emotionally distressed or high-risk individuals, including handling challenging interactions with users experiencing acute stress, trauma or expressing thoughts of self-harm
- Liaising with internal stakeholders and referring to other organisational areas to facilitate early resolution of matters
- Maintained accurate records of all interactions with VCAT users
Legal Assistant
Temp Agency
Melbourne, VIC
04.1994 - 05.1995
- Drafted legal documents, ensuring compliance with regulations and firm standards.
- Managed case files, maintaining organized records for efficient retrieval and reference.
- Conducted legal research, summarizing findings to assist attorneys in case preparation.
- Coordinated client communications, scheduling meetings and managing correspondence effectively.
- Maintained filing systems and databases, ensuring quick retrieval of information for legal proceedings.
- Coordinated client communications and scheduled appointments, improving client relations and office organization.
- Prepareed court filings and maintained deadlines to facilitate timely submissions for cases.
Receptionist
Keg Restaurants Head Office
Melbourne, VIC
08.1993 - 04.1994
- Greeted visitors and clients, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently to appropriate personnel.
- Scheduled appointments and meetings for staff, optimizing calendar management.
- Maintained front desk organization by managing supplies and office materials.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Leadership And Management - Business Administration And Management
Gordon Institute of TAFE
Geelong, VIC2027
Certificate IV in Real Estate Practice - Real Estate
Gordon Institute of TAFE
Geelong, VIC2010
Associate Degree - Legal Studies
RMIT University
Melbourne, VIC1995
Skills
- Customer relations
- Attention to detail
- Driven and determined
- Team collaboration and leadership
- Operations management
- Policies and procedures development
- Staff management
- Regulatory compliance
- Employee development
- Team leadership
- Decision-making
Languages
Greek
Native or Bilingual
Interests
- I love cooking for friends and family gatherings
- Wine Tasting
- Food Tourism
- Adventure Travel
- Participating in fundraising events to support local charities, schools, or community projects
- Gardening , Renovating and DIY Projects
Timeline
Business Owner
Apollo Bay Seafood Cafe
06.2004 - 03.2026
Legal Support Clerk
Court Services Victoria / VCAT
09.1995 - 01.2004
Legal Assistant
Temp Agency
04.1994 - 05.1995
Receptionist
Keg Restaurants Head Office
08.1993 - 04.1994
Leadership And Management - Business Administration And Management
Gordon Institute of TAFE
Certificate IV in Real Estate Practice - Real Estate
Gordon Institute of TAFE
Associate Degree - Legal Studies
RMIT University