VICKI VEER
Applecross,WA
Summary
Experienced administrative professional with over 10 years of proven track record in delivering dedicated and customer-focused support. Meticulous attention to detail and proactive approach in anticipating team needs. Committed to providing extensive administrative support. Seeking long-term stable work commitment with part-time hours.
Overview
6
6
years of professional experience
Work History
Sales Support Representative
Toyota Finance Australia
05.2024 - Current
- Convert quotes into contracts using system Miles
- Tackled customer concerns and responded to enquiries within 24 hours to provide immediate issue resolution.
- Actively engaging with the broker for any changes and communications
- Liaised with internal departments - Settlements, Acquisitions, Registrations etc
- Retrieved and followed up Arrears report weekly
Finance & Admin Officer
Dept of Biodiversity
03.2024 - 05.2024
- Conservation and Attractions
- Key duties
- Manage multiple inboxes daily
- Entered timesheet data into spreadsheet
- Entered invoices into Oracle every day
- Monitored and ordered office stationery
- Retrieved old files and placed in Archive boxes
Service Administrator
Wormald Australia
10.2023 - 01.2024
- Retrieved and processed all online quote requests daily
- Sent pricing requests to various local and overseas suppliers
- Calculated overseas freight charges and profit margin
- Provided regular quote request updates to customers
- Liaised with customers and internal staff
Customer Relationship Officer
Keystart Loans
11.2022 - 08.2023
- Duties
- Processed all urgent and completed settlement applications successfully
- Responded to online home loan applications enquiries daily
- Verified and prepared home loans application for processing
- Liaised with customers, settlement agents and Housing Authority
- Attended weekly team meeting, seminars, training and other activities
Customer Care Consultant
Blackwoods
11.2021 - 06.2022
- Key duties
- Responded in average of 50+ online enquiries from Enquiries Inbox daily
- Received inbound and made outbound calls to customers, suppliers, logistics and trade centres
- Provided pricing, product information, stock availability and alternative solutions
- Sourced Buy in products outside of Blackwoods inventory
- Liaised with internal staff and external contractors
Customer Contact Officer
Dept of Mines
01.2021 - 08.2021
- Industry Regulation & Safety
- Key duties
- Answered incoming phone calls from general public in a professional and timely manner
- Accurately transferred phone calls and/or took messages for relevant personnel
- Provided general information in regard to the products and services (i.e
- License renewal)
- Accurately updated customers’ records, internal notes and directory
- Liaised with other Government departments
Reception Officer
WA
11.2020 - 12.2020
- Key duties
- Answered internal and external incoming phone calls in a professional and timely manner
- Accurately transferred phone calls and/or took messages for relevant personnel
- Responded to maintenance requests and organised tradesmen to attend
3 Service Officer
04.2020 - 05.2020
- Key duties
- Answered 100+ incoming phone calls daily in a professional and timely manner
- Identified callers accurately before proceeding according to department procedures
- Assisted customers to lodge and submit payment claims online
- Liaised with other Government departments and internal staff
Customer Service Officer
Wesfil Australia Pty Ltd
02.2019 - 03.2020
- Retrieved and processed all online and phone sales orders using computer system Pronto
- Processed all invoices and statements from creditors by end of week
- Liaised with warehouse staff to ensure sufficient stock level were met
- Monitored the status of shipments and advised customers of latest updates if needed
Education
IV in Business Administration -
College for Law
Diploma - Human Resources
Alison Online
Certificate IV in Government Investigations -
Australian Security Academy
Skills
- Hard Skills Soft Skills
- Provide high-level administrative support Strong interpersonal and communication
- Advanced skills in MS Office Suite (Tested) Advanced problem-solving skills
- Proficient in Office365 / PRONTO / SAP Business One Excellent time management
- Experienced in using various software and databases Exercise cultural diversity in the workplace
- Data entry speed – 40wpm, 13,295kph (Tested) Analytical and logical thinking
- Qualifications
- Course Name Institution Completion Date
Timeline
Sales Support Representative
Toyota Finance Australia
05.2024 - Current
Finance & Admin Officer
Dept of Biodiversity
03.2024 - 05.2024
Service Administrator
Wormald Australia
10.2023 - 01.2024
Customer Relationship Officer
Keystart Loans
11.2022 - 08.2023
Customer Care Consultant
Blackwoods
11.2021 - 06.2022
Customer Contact Officer
Dept of Mines
01.2021 - 08.2021
Reception Officer
WA
11.2020 - 12.2020
3 Service Officer
04.2020 - 05.2020
Customer Service Officer
Wesfil Australia Pty Ltd
02.2019 - 03.2020
IV in Business Administration -
College for Law
Diploma - Human Resources
Alison Online
Certificate IV in Government Investigations -
Australian Security Academy
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