Vicki Vella
WATTLE GROVE,NSW
Summary
Responsible and motivated Administrative Assistant with 30+ years experience in healthcare. Well-organised with demonstrated knowledge of healthcare procedures and administrative operations. Strong work ethic and adept at working effectively unsupervised or in a team. Detail-oriented and able to learn new concepts quickly.
Overview
33
33
years of professional experience
Work History
Snr Administrative Officer
Vascular Diagnostic Service, Liverpool Hospital
Liverpool
03.2001 - Current
- Provided administrative and clerical services to support the smooth operation of the Vascular Diagnostic Service, handling appointment scheduling and maintaining professional communication with patients, staff, and referring clinicians.
- Access and utilise the patient administration system (PAS) to retrieve information, enter and update data.
- Management and maintenance of all patient medical records (RIS/PACS, eMR/PAS) and maintain strict confidentiality at all times.
- Assisted in orienting new departmental staff and providing ongoing support to other staff as needed.
- Actively contributed to team activities as a valuable member of a multi-disciplinary team.
- Managed office supply inventory to ensure adequate stock levels for daily operations.
- Offered extensive administrative assistance to department staff through tasks such as letter and report typing, billing management, mailing preparation, document photocopying, paperwork collation as well as faxing and scanning.
- Promptly and professionally answer incoming calls, providing accurate information or directing callers to the appropriate departments and personnel.
- Maintained positive working relationships with fellow staff and management.
- Reception coverage to relieve staff during absences or breaks.
- Maintained and managed equipment facility, including user maintenance, service requests, and maintenance support.
- Booking patient transport when required and undertaking ad hoc duties as directed.
- Provided assistance with special projects as assigned by the Chief Sonographer and/or Medical Director.
- Proofread content for typo-free emails and documentation.
- Played a crucial role in the successful implementation and staff training of various Medical Imaging database systems.
Medical Secretary /Administrative Office Manager
Camperdown Vascular Laboratory
Camperdown
02.1996 - 10.2000
Medical Receptionist
Bondi Beach Medical Centre
Bondi Beach
04.1994 - 02.1996
Medical Secretary /Accounts Clerk
The Royal Hospital for Women
Paddington
08.1993 - 02.1996
Receptionist / General Legal Secretary /Conveyancing Clerk
Prentice Jarvin Solicitors
Double Bay
08.1991 - 05.1993
Education
School Certificate - Year 10
Miami High School
Miami, QLD01-1984
Skills
- Strong communication skills both written & verbal
- Initiative and capacity to work autonomously or within a team
- Excellent work ethic
- Enthusiastic, diverse and open - minded
- Office systems management
- Microsoft Office proficient
- Attention to detail
- Well-disciplined, punctual and hardworking
- Excellent time management skills with ability to prioritise workload to meet competing demands
- Honest & reliable
- Confidentiality
- Compassion & trustworthiness
References
References available upon request.
Timeline
Snr Administrative Officer
Vascular Diagnostic Service, Liverpool Hospital
03.2001 - Current
Medical Secretary /Administrative Office Manager
Camperdown Vascular Laboratory
02.1996 - 10.2000
Medical Receptionist
Bondi Beach Medical Centre
04.1994 - 02.1996
Medical Secretary /Accounts Clerk
The Royal Hospital for Women
08.1993 - 02.1996
Receptionist / General Legal Secretary /Conveyancing Clerk
Prentice Jarvin Solicitors
08.1991 - 05.1993
School Certificate - Year 10
Miami High School
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