Vicki Webb
Mooroopna,VIC
Summary
- Self motivated with a positive attitude
- Great written and verbal communication skills
- Professional with extensive customer service knowledge
- Able to work unsupervised and adaptable to different environments
- Honest, Reliable, Hardworking and able to work well within a team environment
Overview
37
37
years of professional experience
Work History
Customer Service Manager
Jets Gymnastics
04.2013 - Current
- Answered customer enquiries in person, email and via phone
- Assisted parents daily with a positive attitude.
- Provide primary customer support to internal and external customers
- Completed data entry of customer profiles while maintaining accuracy and privacy
- Manage banking, updated accounts, balanced daily cash and electronic payments.
- Daily use of computer programs. Eg; Word, Teams, SharePoint and iclass.
Waitress
Links Bistro
10.2000 - 06.2003
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Ensured orders taken and input into computer in a timely matter.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Balanced till at end of night.
Bank Teller
NAB
04.1986 - 05.1998
- Provided excellent customer and interpersonal service
- Reconciled cash drawer at end of day and resolved and discrepancies.
- Provided customer records and account statements.
- Assisted costumers to open and close accounts.
- Answered customer enquiries in person and over the phone.
Education
No Degree - Year 11
Glenden State High School
Glenden, QLDSkills
- Great Customer Service
- Data entry
- Phone etiquette
- Positive attitude
- Willingness to learn
INTERESTS
Reading, Family and friends, Gardening
REFERENCES
Jacci Johnson
Work reference
Jets Gymnastics
0400 788 252
Justin Titterell
Work reference
Links Bistro
0438 070 229
David Hall
Personal reference
0419 880 420
Timeline
Customer Service Manager
Jets Gymnastics
04.2013 - Current
Waitress
Links Bistro
10.2000 - 06.2003
Bank Teller
NAB
04.1986 - 05.1998
No Degree - Year 11
Glenden State High School
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