Summary
Overview
Work History
Education
Skills
INTERESTS
REFERENCES
Timeline
Generic

Vicki Webb

Mooroopna,VIC

Summary

  • Self motivated with a positive attitude
  • Great written and verbal communication skills
  • Professional with extensive customer service knowledge
  • Able to work unsupervised and adaptable to different environments
  • Honest, Reliable, Hardworking and able to work well within a team environment

Overview

37
37
years of professional experience

Work History

Customer Service Manager

Jets Gymnastics
04.2013 - Current
  • Answered customer enquiries in person, email and via phone
  • Assisted parents daily with a positive attitude.
  • Provide primary customer support to internal and external customers
  • Completed data entry of customer profiles while maintaining accuracy and privacy
  • Manage banking, updated accounts, balanced daily cash and electronic payments.
  • Daily use of computer programs. Eg; Word, Teams, SharePoint and iclass.

Waitress

Links Bistro
10.2000 - 06.2003
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Ensured orders taken and input into computer in a timely matter.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Balanced till at end of night.

Bank Teller

NAB
04.1986 - 05.1998
  • Provided excellent customer and interpersonal service
  • Reconciled cash drawer at end of day and resolved and discrepancies.
  • Provided customer records and account statements.
  • Assisted costumers to open and close accounts.
  • Answered customer enquiries in person and over the phone.

Education

No Degree - Year 11

Glenden State High School
Glenden, QLD

Skills

  • Great Customer Service
  • Data entry
  • Phone etiquette
  • Positive attitude
  • Willingness to learn

INTERESTS

Reading, Family and friends, Gardening

REFERENCES

Jacci Johnson

Work reference  

Jets Gymnastics

0400 788 252


Justin Titterell 

Work reference

Links Bistro

0438 070 229


David Hall

Personal reference

0419 880 420





Timeline

Customer Service Manager

Jets Gymnastics
04.2013 - Current

Waitress

Links Bistro
10.2000 - 06.2003

Bank Teller

NAB
04.1986 - 05.1998

No Degree - Year 11

Glenden State High School

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Vicki Webb