Vickie Johnson
MARINO,SA
Summary
Dynamic small business owner, excelling in strategic planning and customer relations. Focusing on continual improvements in customer satisfaction through innovative service protocols and effective team building.
Skilled in budget management and project execution, driving operational success and fostering a collaborative work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgement to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
40
40
years of professional experience
Work History
Small Business Owner
Ark Avery Adelaide
06.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Graffiti Program Coordinator
City Of Marion Council
04.1985 - 06.2024
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Conducted thorough needs assessments to identify community requirements, shaping future program development.
- Improved staff efficiency by introducing new project management tools and training.
- Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
- Achieved significant increases in program attendance by launching targeted outreach campaigns.
- Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
- Spearheaded volunteer recognition program that boosted volunteer retention and engagement.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
- Developed comprehensive training materials for volunteers, elevating quality of program delivery.
- Improved team collaboration with establishment of regular coordination meetings and updates.
- Enhanced community outreach by developing and implementing innovative marketing strategies.
- Delivered detailed program reports to stakeholders, showcasing success and reach of initiatives.
- Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
- Oversaw staff schedules and assignments to handle programming demands.
- Facilitated programming by coordinating resources and deliverables between departments.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Developed proposals and operational plans within assigned area.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Developed and recommended policies and procedures for evaluating programs.
- Identified risks and developed mitigation plans.
Education
High School Diploma -
TAFE SA
SA07.2006
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Project management
- Strategic planning
- Budget management
- New business launch
- Team building
- Customer service
- Customer service management
- Decision-making
- Customer relations
- Client account management
Timeline
Small Business Owner
Ark Avery Adelaide
06.2024 - Current
Graffiti Program Coordinator
City Of Marion Council
04.1985 - 06.2024
High School Diploma -
TAFE SA
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