Randall Waerea
Molindinar ,QLD
Summary
My experiences over the last 9 years include customer service in the tourism and hospitality industry, team leadership and team management, and working as a show technician. I have completed a variety of roles including Customer Service Assistant, Supervisor, Theatrical Technician, Assistant Manager, and Activities Manager. I pride myself on my work ethic, and leadership skills, and welcome any challenge or opportunity given to me.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Sandbox VR Gold Coast
Surfers Paradise , QLD
03.2024 - Current
- Tracked monthly sales to generate reports for business development planning.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed service and sales strategies to improve retention and revenue.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Network Officer Supervisor
Kinetic
Gold Coast, QLD
05.2023 - 03.2024
- Travelling on route services around the Gold Coast
- Providing a positive public transport experience to customers
- Enhancing passenger and driver security by maintaining a visible presence on-board our bus network service and bus stations in our service area
- Protecting revenue by performing revenue protection and compliance activities
- Issuing Penalty Infringement and Warning Notices
- Using Fare Evasion Information Management System (FEIMS) to report on operational activities
- Participating in community engagement programs or activities to proactively promote positive behavior when travelling on public passenger transport network
- Staff Management/Staff Roster/Ad-hoc.
Duty Manager
Brisbane YHA
Brisbane, QLD
05.2022 - 05.2023
- Developed and implemented strategies to improve customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 26 employees.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Responded promptly to any emergency situations that arose during shifts.
- Liaised with other departments to ensure seamless operations across the organisation.
- Monitored employee productivity to provide constructive feedback and coaching.
Assistant Activities Manager
Hamilton Island Enterprises
Hamilton Island, QLD
12.2021 - 05.2022
- Provide accurate and efficient customer service to customers in a fast-paced environment
- Compliance with Hamilton Island Enterprises’ policies and procedures, emergency procedures and operational standards
- Daily management duties; scheduling team rosters, counting floats, handling of budgets, and customer complaints
- Constantly finding new ways to incentivize team members, to ensure they provide quality customer service, and accuracy when handling cash
- Regularly count stock accurately and efficiently
- Staff training and implementation.
- Provided one-on-one assistance with activities for those who needed it.
- Instructed staff on proper procedures for leading activities and providing support for residents' needs.
- Enforced discipline and policies to protect safety of recreational activity participants.
Kurbside Management Officer/Field Service Technician
Secure Parking
Brisbane Airport, QLD
12.2018 - 11.2021
- Frontline customer service and support
- Parking, Pedestrian and Traffic management
- Risk identification and issue resolution
- Report Writing
- Parking Compliance
- Taxi Rank management
- Parking Infringement Notice Issue
- Emergency response
- First Aid Response.
- Organised regular meetings with staff to discuss progress and identify areas for improvement.
- Ensured that all safety protocols are followed by staff at the workplace.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Adjusted functional parts of devices or control instruments according to specifications.
Activities Manager
Hamilton Island Enterprises
01.2016 - 10.2018
- Provide accurate and efficient customer service to customers in a fast-paced environment
- Compliance with Hamilton Island Enterprises’ policies and procedures, emergency procedures and operational standards
- Daily management duties; scheduling team rosters, counting floats, handling of budgets, and customer complaints
- Constantly finding new ways to incentivize team members, to ensure they provide quality customer service, and accuracy when handling cash
- Regularly count stock accurately and efficiently
- Place orders for stock via Timeteq.
- Ordered food, beverages, decorations, and other items required for special events.
- Researched potential vendors offering services related to planned outings or trips.
- Delegated work to staff, setting priorities and goals.
- Communicated with customers to convey information about events or activities.
- Interviewed and hired associates to fill staff vacancies.
- Inspected rides, games and vehicles to detect wear and damage.
Activities Leader
Skyzone
Brisbane, QLD
05.2014 - 12.2015
- Developed and planned activities to meet the needs of a variety of age groups.
- Instructed participants in safe use of materials and equipment for each activity.
- Ensured that all necessary supplies were available for each activity prior to starting it.
- Provided feedback on participant's performance in order to help them improve their skillset.
- Motivated participants throughout the duration of activities by providing positive reinforcement.
- Participated actively in professional development opportunities related to youth services provisioning .
- Met with staff to discuss rules, regulations and work-related problems.
- Organised, led and promoted interest in recreational activities.
- Performed wound cleaning, bandaging, splinting and taping.
Amusement Ride Operator
Jubilee Entertainment
Brisbane, Gold Coast
03.2012 - 10.2015
- Efficiently setup and test equipment, always ensuring accuracy and safety standards are maintained
- Operate equipment, ensuring all safety protocols are followed at all times
- Provide outgoing, fun customer service for customers (mainly children)
- Counting and balancing floats.
Customer Service Assistant (Food and Beverages, Retail, Cleaning)
Warner Bros MovieWorld
08.2009 - 02.2011
- Count and balance floats
- Provide exceptional customer service at all times
- Maintain the store shelves’ stock, including facing products
- Cleaning the store and grounds, always maintaining a high level of safety and staying knowledgeable of the MSDS.
Education
Diploma Leadership And Management -
Robert Oatley College
Hamilton Island, QLD05-2016
Cert III in Tourism -
Village Roadshow Theme Parks
Gold Coast, QLDCert II And Cert III in Hospitality -
Breamer Tafe
Brisbane, QLDWorkplace Health & Safety (WHS) -
Online Courses Australia
General Evacuation Training -
OHS.com.au
Fire Warden Awareness Training -
OHS.com.au
Effective Workplace Leadership -
Queensland Tafe
Skills
- Ability to learn new skills quickly
- Strong attention to detail
- Ability to build a strong rapport with all levels of management and staff
- Work Coordination
- Performance Management
- Expense Tracking
- Operations Management
- Budget Control
- Performance Evaluations
- Staff Training and Development
- Verbal and Written Communication
- Staff Management
- Team Leadership
- Key Performance Indicators
Education and Training
other,other,other,other,other,Brisbane, QLD,other,Gold Coast, QLD,other,Hamilton Island, QLD
Certification
- First Aid & CPR
- Working With Children Card
- RSA
- Drivers License (Open/Heavy Rigid)
- RMLV
- Approved Managers Licence
Contact
Pimpama, QLD 4209
References
References available upon request.
Timeline
General Manager
Sandbox VR Gold Coast
03.2024 - Current
Network Officer Supervisor
Kinetic
05.2023 - 03.2024
Duty Manager
Brisbane YHA
05.2022 - 05.2023
Assistant Activities Manager
Hamilton Island Enterprises
12.2021 - 05.2022
Kurbside Management Officer/Field Service Technician
Secure Parking
12.2018 - 11.2021
Activities Manager
Hamilton Island Enterprises
01.2016 - 10.2018
Activities Leader
Skyzone
05.2014 - 12.2015
Amusement Ride Operator
Jubilee Entertainment
03.2012 - 10.2015
Customer Service Assistant (Food and Beverages, Retail, Cleaning)
Warner Bros MovieWorld
08.2009 - 02.2011
Diploma Leadership And Management -
Robert Oatley College
Cert III in Tourism -
Village Roadshow Theme Parks
Cert II And Cert III in Hospitality -
Breamer Tafe
Workplace Health & Safety (WHS) -
Online Courses Australia
General Evacuation Training -
OHS.com.au
Fire Warden Awareness Training -
OHS.com.au
Effective Workplace Leadership -
Queensland Tafe