Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICKII BENNETTS

Sandy Beach,NSW

Summary

Medical Liaison officer/Co-Ordinator contribute to team success through hard work, attention to detail, and excellent organisational skills. Clear understanding of assessing risks and needs, and development of verbal communication and active listening skills. Motivated to learn, grow, and excel in Alcohol and Other Drugs service industry. Highly communicative individual with ability to identify issues and make best decisions regarding course of treatment. Expertise in data confidentiality and client education combining Motivational Enhancement and Cognitive Behaviour therapies. Support Worker/ Medical liaison officer focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live full lives. Creative and empathetic, with eight years of experience building community and developing social skills through employing therapeutic techniques. Hardworking and reputation for resolving problems and improving customer satisfaction. Dedicated community services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking Trainer and Assesor position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Medical Liaison Co-Ordinator

Adele House-Residential Drug and Alcohol Rehabilitation Facility
06.2022 - Current
  • Adhere to Adele House (Salvation Army) Intake and Allocation protocols and processes for incoming referrals
  • Maintain confidentiality and privacy and ensure that all clients are informed of the Privacy Statement and Disclosure before client information is added to any database
  • Conduct comprehensive assessments with individuals to identify strengths and areas of need
  • Develop strong and ongoing relationships, and maintain clear communication with referrers, clients, and Case Managers
  • Organise and facilitate weekly Intake and Allocation meetings
  • All required administration tasks are completed accurately and in a timely manner
  • Ensure client files on the client information system are closed appropriately at the conclusion of treatment, as directed by individual Case Managers
  • Complete other client intake and allocation related duties, in consultation with Program Manager.

Case Worker

Adele House, Residential Drug and Alcohol Rehabilitation Facility
09.2018 - 04.2021
  • Maintain clients' privacy and confidentiality rights
  • Conduct assessments, develop individual program plans, and make referrals to a variety of community service resources based on areas of need
  • Support clients in achieving short and long-term goals throughout the term of the case plan
  • Keep accurate and detailed records of case management and clients' progress
  • Provide counselling and guidance to clients as required
  • Encourage and help clients become more positive, productive, and prosocial members of the community
  • Assisting clients in identifying personal recovery goals and relapse prevention plans
  • Teaching coping skills such as emotional regulation, relaxation skills, and anger management
  • Develop and prepare court reports for mandated clients

Support Worker

Adele House, Residential Drug and Alcohol Rehabilitation Facility
05.2015 - 01.2021
  • Maintain confidentiality with all client information
  • Provide support in maintaining a clean and safe environment for clients, staff, and visitors
  • Provide clients with a positive role model
  • Observe and document patient data, behaviour, and activity
  • Collaborate with case managers on individual service plans
  • Accurate and timely reporting of all activities
  • Handing over to the next shift important information/changes affecting client's health or care environment
  • Assist in the administration of medications and treatments
  • Attempt to transfer attention, communication, anger management, and compliance skills by modelling, prompting, and utilising positive reinforcement
  • Recognise potential crises, analyse such situations accurately, develop strategies to deal with such situations, and inform the supervisor and Manager when such incidents arise.

Customer Service Manager

07.2008 - 08.2009

Manager of General Merchandise

C of Grocery Department
11.2005 - 07.2008

Food and Beverage Restaurant Supervisor

09.1999 - 09.2006

Education

TAE Trainer And Assessor 2022 - TAE Trainer And Assessor

ITTA Teaching Academy
Coffs Harbour, NSW
12.2022

Statement of Attainment Alcohol And Other Drugs

Eva Burrows College
12.2020

Diploma of Counselling

TAFE
Taree
11.2020

Diploma - Community Services

TAFE
2020

Certificate IV in Community Services

TAFE
Coffs Harbour, NSW
10.2016

Skills

  • Intake interviews and assessments
  • Risk and needs assessments
  • Develop outstanding verbal communication and active listening skills, promoting better responses from callers
  • Client interaction
  • Service Referrals
  • Case information confidentiality
  • Addiction counselling techniques and methods
  • Motivational enhancement and cognitive behaviour therapies
  • Substance abuse treatments
  • Multitasking and prioritisation

Timeline

Medical Liaison Co-Ordinator

Adele House-Residential Drug and Alcohol Rehabilitation Facility
06.2022 - Current

Case Worker

Adele House, Residential Drug and Alcohol Rehabilitation Facility
09.2018 - 04.2021

Support Worker

Adele House, Residential Drug and Alcohol Rehabilitation Facility
05.2015 - 01.2021

Customer Service Manager

07.2008 - 08.2009

Manager of General Merchandise

C of Grocery Department
11.2005 - 07.2008

Food and Beverage Restaurant Supervisor

09.1999 - 09.2006

TAE Trainer And Assessor 2022 - TAE Trainer And Assessor

ITTA Teaching Academy

Statement of Attainment Alcohol And Other Drugs

Eva Burrows College

Diploma of Counselling

TAFE

Diploma - Community Services

TAFE

Certificate IV in Community Services

TAFE
VICKII BENNETTS