Vicky Aldred
Summary
Results-oriented professional with comprehensive understanding of booking processes and client management. Proven track record of optimizing booking systems and enhancing customer relations through effective communication and problem-solving. Known for strong team collaboration and adaptability to changing demands.
Overview
30
30
years of professional experience
Work History
Admissions Booking Officer
Flinders Medical Centre
03.2023 - Current
- Appointment setting for Pre Admission and Surgeries
- Working in a busy, fast paced and challenging environment
- Liaising with consultants, doctors, nurses, other hospital staff and patients
- Managing multiple consultant/doctors surgery calendars and hospital bed calendars
- Referral and Waitlist Management with accurate and timely data entry
- Proficient in Sunrise EMR, Ormis Theatre Schedule, Outlook and BOSSnet DMR Capture Scanning
- Preparing patient correspondence via official SA Health letters and SMS
- Friendly and outstanding service to all patients, whilst maintaining empathy and professionalism
- Admitting patients to hospital, updating private information and placing on surgery waitlist
- General reception duties, answering internal and external phone enquiries
- Managing Noarlunga Hospital Arthroplasty Admissions Unit and Flinders Medical Centre Orthopedic Admissions Unit in an independent, proficient and professional manner
Function Bar Attendant - Casual
Paxton Vineyards
11.2022 - Current
- Preparing and serving alcoholic and non-alcoholic beverages at wedding functions
- Keeping bar area clean and well stocked
- Check customer identification for confirmation of legal drinking age
- Staying guest focused and ensure an excellent guest experience
- Assisting coordinator with any special request from the bridal party
Floral Designer - Self Employed
The Turquoise Rose
07.2012 - 03.2023
- Ordering and managing inventory stock - fresh flowers and sundries items from various suppliers
- Taking customer orders and payments via phone/online shop. Delivering to recipient in timely manner
- Promoting the business via social media posts and advertising
- Consultations with clients, designing customised florals, delivering to crucial/specific times
- Managing customer communications via email and telephone
- Preparing financial accounts throughout the year and Managing casual staff and paying wages/super
- Providing award winning customer service, product designs and service
Floral Designer
Edith Higham Florist
03.2011 - 10.2011
Pension Administrator
Friends Provident
07.2009 - 03.2011
Independent Mortgage Advisor
Independent Mortgage Brokers
06.2008 - 07.2009
Real Estate Administrator
Chris Wilkinson Estate Agents
07.2003 - 06.2008
Floral Designer
Wendy’s Florist
03.2000 - 06.2003
Sales Administrator / Trainee Sales
Crewe Volkswagen
01.1999 - 03.2000
Finance Assistant
BUPA
08.1995 - 01.1999
Education
Australian Bridal Industry Academy (ABIA)
RSA Certificate -
CTA Training
12.2022
Floral Design
Reaseheath College
07.2003
9 GCSE’s, A – C’s
Irlam High School
07.1995
Skills
- Strong organization
- Discretion and confidentiality
- Policy adherence
- Scheduling expertise
- Problem-solving abilities
- Attention to detail
- Relationship building
- Analytical thinking
- Data integrity
- Deadline driven
- Communication skills with multi disciplinary teams
Timeline
Admissions Booking Officer
Flinders Medical Centre
03.2023 - Current
Function Bar Attendant - Casual
Paxton Vineyards
11.2022 - Current
Floral Designer - Self Employed
The Turquoise Rose
07.2012 - 03.2023
Floral Designer
Edith Higham Florist
03.2011 - 10.2011
Pension Administrator
Friends Provident
07.2009 - 03.2011
Independent Mortgage Advisor
Independent Mortgage Brokers
06.2008 - 07.2009
Real Estate Administrator
Chris Wilkinson Estate Agents
07.2003 - 06.2008
Floral Designer
Wendy’s Florist
03.2000 - 06.2003
Sales Administrator / Trainee Sales
Crewe Volkswagen
01.1999 - 03.2000
Finance Assistant
BUPA
08.1995 - 01.1999
Floral Design
Reaseheath College
9 GCSE’s, A – C’s
Irlam High School
Australian Bridal Industry Academy (ABIA)
RSA Certificate -
CTA Training
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