Summary
Overview
Work History
Skills
References
Volunteer Experience
Attributes
Certification
References
Timeline
Generic

Vicky Alice Howman

Plainland,Australia

Summary

Dedicated professional with a proven track record of aligning organizational needs with efficient practices. Expertise in high-pressure environments, demonstrating adaptability and resilience. Recognized for exceptional productivity as an Administrative Officer, with a focus on effective communication and time management. Strong problem-solving skills and ability to foster teamwork to drive results in dynamic settings.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Service Team Leader

Churches of Christ
Kenmore, Queensland
12.2024 - 05.2025
  • Coordinated schedules and assigned tasks to optimize service delivery efficiency.
  • Trained new team members on operational procedures and customer service standards.
  • Implemented feedback systems to enhance team performance and client satisfaction.
  • Served as liaison between medical professionals, families, and community organizations for service coordination.
  • Resolved escalated customer complaints swiftly to uphold client satisfaction.
  • Monitored quality of care from home health agencies and nursing facilities.
  • Conducted performance reviews, offering timely feedback to staff members for improvement.
  • Managed communication among team members and leadership for operational streamlining.

Administrative Officer

Churches of Christ
Kenmore , Queensland
10.2023 - 07.2024
  • Coordinated office operations to ensure efficient workflow and communication.
  • Managed scheduling for meetings and appointments across multiple departments.
  • Maintained accurate records and files using electronic document management systems.
  • Assisted in preparing reports and presentations for internal stakeholders.
  • Developed and implemented office policies to enhance administrative efficiency.
  • Facilitated onboarding processes for new staff through orientation sessions.
  • Collaborated with team members to improve office organization and productivity.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Ensured compliance with all organizational policies and procedures relating to administrative operations.
  • Monitored office inventory to maintain supply levels.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Planned staff and training meetings and scheduled conference rooms.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Directed and oversaw office personnel activities.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Sorted incoming mail for distribution to appropriate personnel.
  • Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.
  • Answered phone inquiries, directed calls and took messages.
  • Compiled data for statistical analysis and reporting purposes.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer inquiries to appropriate department personnel.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assisted with set up for social events and food deliveries.
  • Encouraged and improved cross-department internal communication.

Tracer/ Teaching application Centre – Icon Tower Ipswich

Department of Education Queensland
Ipswich, Australia
06.2018 - 12.2019
  • As the Administrative Officer I worked in the administration of booking casual teachers in Queensland state schools and the administration of leave for departmental school based staff.
  • Work as a member of a team of officers providing prompt and efficient services to clients and support to MyHR Recruitment/TRACER system users.
  • Provide In-house training to new staff members in the Bookings Operators/Booking Management roles.
  • Team Subject Matter Expert (Database and in-house system and operations).
  • Provide data entry, general computing and administrative services.
  • Sort, distribute and track pay correspondence and provide a follow up service if necessary.
  • Assist in a variety of human resource management projects.
  • Coordinate daily work flows to meet deadlines and commitments and to ensure efficient, effective service delivery.
  • Promote an organisational culture that emphasises quality client service and continuous improvement.
  • Adhere to departmental human resource management and payroll administration policies, procedures and advice.
  • Monitor human resource management and payroll administration services to ensure compliance with government legislation, directives and departmental policies.
  • Monitor contemporary human resource practices to identify opportunities for enhancing systems and processes leading to process and productivity improvement.
  • Basic understanding of Occupational Health and Safety, equal employment opportunity and Anti-discriminatory practises and behaviour as applied in the work environment.
  • Coordinating management of applications for teacher employment via the Teacher Applicant Centre (TAC) including validation of applicant information and entry of applications and ongoing data integrity.
  • Delivering teacher replacement services to all Queensland state schools via the TRACER service.
  • Call centre operator liaison with teachers to offer temporary relief positions and temporary contracts.
  • Call centre operator liaison with school Management to confirm relief staff as well as short and long term contracts.
  • Working with the Data Integrity Team (Business Intelligence) on effective related projects.
  • Cleaning/updating of database for Data Integrity Team ( MyHr and TAC)

Office Administrator

Sporting Shooters and Supplies
West Ipswich, Australia
11.2017 - 06.2018
  • Product sales and Product Knowledge of Sporting Shooters Supplies and Ipswich City Pistol Club.
  • Answering Phones and taking enquiries relating to branches, club/ranges all over Queensland and other states.
  • Data Entry of Client details.
  • Archiving of client data and files.
  • Data entry of club/range and branch information.
  • Data Entry of completed Safety course booklets/information.
  • Booking of Clients into scheduled safety courses.
  • Liaising with other members of sporting shooters in other branches throughout Queensland and interstates.
  • Learning and understanding of laws and regulations relating to all firearms.
  • Taking and answering enquiries relating to firearms, firearm regulations and club/range related Matters.
  • Emailing, entering, printing and mailing of Client Statement of Attainments.

Administration/Booking co-coordinator

Trane / Dalkia Pty Ltd
04.2006 - 02.2007
  • Booking and Co-coordinating Technicians for Jobs.
  • Client Liaison.
  • Data Entry of Jobs for Technicians.
  • Data Entry of Client details and information.
  • Helping customers/clients with emergency call outs of break downs of air conditioners.
  • Helping with Payroll enquires for Technicians.
  • Handling enquiries for Customers.
  • Liaising with Customer Account Managers.
  • Time Managing/ co-coordinating weekly bookings.
  • Taking phone and email enquiries for existing and new clients.

Skills

  • Customer service excellence
  • Booking coordination
  • Compliance monitoring
  • Record keeping
  • Client relationship management
  • Data entry
  • Administrative proficiency
  • Stress management
  • Interpersonal skills
  • Organizational skills
  • Time management
  • Computer literacy
  • Negotiation and diplomacy
  • Training and development
  • Problem solving
  • Attention to detail
  • Excellent communication
  • Multitasking Abilities
  • Self-Directed
  • Friendly, positive attitude
  • Analytical
  • Effective communication

References

  • Penny Bebier, Supervisor/Team Leader Data Integrity/Business Intelligence Team, pbieber@gmx.com, 0448 072 435
  • Shane Browne, Manager Data Integrity/Business Intelligence Team, sbrowne64@tpg.com.au, 0400 043 844
  • Renae Sneddon, Executive Services Officer – Department of Education QLD, Renae.SNEDDON@qed.qld.gov.au, 0419 750 140
  • Naomi Whiting, Office Manager at Trane/ Dalkia, 0431 763 599

Volunteer Experience

  • Ipswich North State School/ Sacred Heart Catholic School, 01/01/07, 12/31/17, Assist students with school work., Liaising with student, parents and teachers., Teacher Aide support – setting up and preparation of work for the classrooms., School canteen convener -2 days a week - 2017., Ordering products/ budgeting for canteen/ handling cash., Banking of monies from School canteen.
  • Ipswich North State School P&C Association, President, 01/01/17, 12/31/19, Responsible for the successful functioning of the P&C Association meetings., Attainment of the P&C Association’s objectives., Ensuring that the P&C Association takes part in decision-making processes in the school., Fostering fair participation of all members and ensuring that all new members are made to feel welcome., Supporting volunteers., Consistent adherence to the constitution., Acting as the P&C Association’s spokesperson when public statements or actions are needed., Setting up lines of communication with the Principal., Being signatory on the Association’s bank accounts., Chairing meetings.

Attributes

  • Impeccable Work Ethic
  • Professional
  • Reliable
  • Ability to adapt quickly to any environment
  • Quick learner
  • Friendly Manner

Certification

  • First Aid and CPR certified

References

References available upon request.

Timeline

Senior Service Team Leader

Churches of Christ
12.2024 - 05.2025

Administrative Officer

Churches of Christ
10.2023 - 07.2024

Tracer/ Teaching application Centre – Icon Tower Ipswich

Department of Education Queensland
06.2018 - 12.2019

Office Administrator

Sporting Shooters and Supplies
11.2017 - 06.2018

Administration/Booking co-coordinator

Trane / Dalkia Pty Ltd
04.2006 - 02.2007

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Vicky Alice Howman