Vicky Hou
Docklands,VIC
Summary
I am a multilingual student currently pursuing a Bachelor of Pharmaceutical Science at Monash University, where I am gaining foundational knowledge in health sciences. I am a driven and detail-oriented professional with a solid background in customer service, as demonstrated by my experience at Katori and Phoenix Kitchen. With a passion for learning, I can make a valuable contribution to any team.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Phoenix Kitchen
12.2022 - 04.2024
- Operated cash register and POS system efficiently, processing customer transactions accurately and promptly.
- Maintain a clean and organized cashier station, ensuring a welcoming atmosphere for customers.
- Collaborated with team members to ensure seamless coordination during busy hours and achieve customer satisfaction goals.
Customer Service Cashier
Katori
12.2022 - 03.2023
- Greeted and seated guests, providing menus and efficiently explained daily specials and took accurate food and beverage orders, relayed orders to kitchen staff, and ensured timely delivery of meal.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Bachelor of Pharmaceutical Science Advance(Honors) - Pharmaceutical Sciences
Monash University
Melbourne, VIC12.2026
High School Diploma -
Box Hill High School
Box Hill, VIC12.2022
Skills
- Customer Service Empathy and Patience Teamwork
- Research Skills Laboratory Skills Reliability and punctuality
- POS system, Microsoft Office
- Languages: English, Mandarin
extra-curricular activities
Peer Mentor
Monash Peer Mentor Program - the Monash University, Melbourne
- Conducted five mentoring sessions, offering guidance and support to 19 mentees by identifying relevant university resources, programs, and services.
- Empowered mentees to enhance key professional skills, including reliability, confidence, communication, and networking abilities.
Timeline
Customer Service Cashier
Phoenix Kitchen
12.2022 - 04.2024
Customer Service Cashier
Katori
12.2022 - 03.2023
Bachelor of Pharmaceutical Science Advance(Honors) - Pharmaceutical Sciences
Monash University
High School Diploma -
Box Hill High School
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