SHIYU (VICKY) JI
Wheelers Hill,VIC
Summary
Friendly and reliable, committed to providing quality service to improve customer satisfaction and workplace focus. Passionate, ambitious and driven about work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Director
Home Essentials
2023.10 - Current
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
Coach
Caulfield Grammar School
2023.02 - Current
- Trained athletes in proper use of equipment for safety and maximum results.
- Offered constructive feedback to clients to help reach goals.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Established clear benchmarks for performance and monitored individual and team progress.
Sales Associate
Zara
2022.05 - 2022.10
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Store Team Member
Breadtop
2020.11 - 2023.11
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Architecture -
Monash University
Melbourne, VIC10.2025
High School Diploma -
Caulfield Grammar School
Wheelers Hill, VIC11.2022
Skills
- Cash Register Operation
- Stockroom Upkeep
- Maintaining Clean Work Areas
- Adaptable and Flexible
- Customer Service
- Employee Scheduling
- Staff Management
Certification
- Working With Children Check (WWCC)
- Responsible Service of Alcohol (RSA)
- CPR, First Aid, Anaphylaxis
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Store Director
Home Essentials
2023.10 - Current
Coach
Caulfield Grammar School
2023.02 - Current
Sales Associate
Zara
2022.05 - 2022.10
Store Team Member
Breadtop
2020.11 - 2023.11
Bachelor of Architecture -
Monash University
High School Diploma -
Caulfield Grammar School
- Working With Children Check (WWCC)
- Responsible Service of Alcohol (RSA)
- CPR, First Aid, Anaphylaxis
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