Vicky Kilty
Biggera Waters,QLD
Summary
Adept at conflict resolution and customer relations, I significantly enhanced loyalty at Viva Energy by expertly managing high-stress situations. My role at Woolworths Ltd honed my computer proficiency, streamlining processes for peak productivity. Proven ability in both hard and soft skills, I consistently exceed employer expectations without compromising professionalism or efficiency.
My Customer Service Representative position brings
top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
43
43
years of professional experience
Work History
Customer Service Representative
Viva Energy
10.2012 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
System Associate
Woolworth Ltd
09.1996 - 08.2012
- Streamlined workflows for improved productivity through process automation.
- Ensured compliance with regulatory standards related to data privacy and security through diligent monitoring of internal processes and implementing necessary safeguards.
- Standardized IT policies across departments, ensuring consistent practices aligned with company objectives.
- Increased overall network stability by conducting thorough assessments and addressing potential vulnerabilities.
Hotel Duty Manager
Racecourse Hotel Motel
01.1982 - 05.1996
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Increased room occupancy rates by implementing effective marketing strategies and promotions.
- Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
Education
High School Diploma -
Maffra High School
Maffra, VIC12.1978
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call centre experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
Timeline
Customer Service Representative
Viva Energy
10.2012 - Current
System Associate
Woolworth Ltd
09.1996 - 08.2012
Hotel Duty Manager
Racecourse Hotel Motel
01.1982 - 05.1996
High School Diploma -
Maffra High School
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