Vicky Prismontaite
Mitchell Park,SA
Summary
A dedicated, organised and service driven individual who has worked in various people-oriented roles attending to the needs of its customers and stakeholders for the last 18 years. Within these roles, I have been responsible for providing and supporting our customers with the excellent interpersonal skills I hold and value. Providing efficient administrative support to all my positions, whether in a library or a business office environment, which has successfully contributed to the effective running of these departments.
Overview
15
15
years of professional experience
Work History
Library Assistant
TAFESA, Adelaide City Campus & Panorama
Finance/Administration Officer
WEA
Administrative Assistant
Davis & Brooks Building Services
Reynella
01.2022 - 08.2022
- Customer service - fielded business calls, answered general queries, redirected and assisted trades
- Accounts/Bookkeeping – processed supplier and contractor invoices in Myob for payment and set up accounts
- Added costings to trade jobs using Tradify database to represent profit or loss
- Statement preparation – followed up any discrepancies, ready for monthly payment
- Preparation of completed jobs in Tradify database for invoicing
- General administration.
Office Assistant
Metro Roller Doors
Reynella
06.2018 - 12.2021
- Worked with complex contracts - supported and generated ongoing revenue
- Customer Service – fielded business calls, scheduled initial trade work, processed work orders and produced quotes for customers
- Accounts/Bookkeeping – Accounts Payable, Accounts Receivable, paying suppliers, Payroll (paying wages) bank reconciliation, banking, generating sales invoices, following up on payments, setting up accounts
- Co-ordinated scheduled trade jobs
- Liaised with the businesses’ stakeholders
- General administration.
Clerical Assistant
Electoral Commission SA
02.2018 - 04.2018
- Alpha data and numeric sorting and preparation of postal applications for pre-election for delivery, including hand delivering late applications
- Sorting of received postal ballot papers for processing post-election and data entry.
Readings Officer
Flinders University – Sturt Library
07.2007 - 12.2017
- Customer Service – Delivered a high-quality customer service to the Flinders University community with support and inclusivity to provide a welcoming and positive experience
- Liaised and provided accurate and timely information to departments within the university and externally to produce a timely and positive outcome for our students and stakeholders
- Library Operations – Provided assistance with catalogue searching, printing & photocopying and troubleshooting computer issues
- Identified issues regarding sanctions and access to the University’s learning system to enable students to continue their studies
- Assisted students with searching for academic study material, demonstrated data base searching skills and assisted with referencing
- Undertook circulation activities by issuing and returning library materials and shelving items
- Records Maintenance – Accurately created and maintained various library records for our clients to access, using cataloguing standards in our library management system
- Accessed and analysed records from affiliated departments to identify issues and provide solutions for students
- Administrative Support – Provided administrative support to all library managers, within each department to deliver an engaging and supportive service to our students and stakeholders
- Cash Handling – Tallied, recorded and banked printer monies with finance department, processed payments for lost book and Flinders’ client ID cards
- Student Engagement – Participated in student engagement projects to enrich student experience while utilizing the library and its services
- Supervisory Role - Provided functional supervision to HEO2 Readings staff & provided first line back up (2IC) in Supervisor’s absence
- Undertook on-the-job training and instruction of new staff.
Education
Certificate III in Library and Information Services -
TAFESA Adelaide City Campus
01.2008
Skills
- Equella (digital repository to house Readings records)
- CRM (customer relationship manager) software for the use of recording and evaluating the services of students/staff of the university
- Alma/Voyager/Metamarc–library management systems
- FLO (Flinders learning online) student hub for online learning
- LDAP - authentication for access to university services and resetting and activating FANs
- Student Two – check student enrolment and financial sanctions (Flinders University)
- Xero – bookkeeping practices
- Myob – bookkeeping practices
- Microsoft Office Suite
- Simpro – trade database
- Tradify – trade database
- Loc8 – PFM portal
- Spyderware – Lake maintenance portal
- Excellent communication skills both verbal and written
- Cash Handling Skills
- Providing quality customer service
- Provided quality administration
- Extensive experience working in front-of-house roles
- Accurate records maintenance
- Proficient in working with computer applications
- Provided functional supervision and on the job training
Professional Development
Attended various professional development workshops at Flinders University Professional Development Unit to keep up to date with computer skills and to assist with personal and professional development relating to my positions.
Volunteer Experience
- 2024, Forbes Children’s Centre, Multicultural women’s and children’s group, Engage with mums and grandmothers from diverse cultures to provide a welcoming and safe space for them to ‘just be’. Support the children in play and facilitate a connection to each other.
- 2024, Forbes Children’s Centre, Playgroup, Assist with the setup of various play areas, interact with parents/caregivers and children and encourage play and assist with packing up and cleaning areas.
- 2023, Glandore Community Centre, Café kitchen, Role consisted of preparing food for the café – baking, preparation of sandwich fillings and cleaning.
- 2023, Glandore Community Centre, Café assistant, Take orders, plating & serving customers, dishwashing and cleaning of cafe.
- 2023, Woodcroft Morphett Vale Neighbourhood Centre, PALS support, Role consisted of supporting the PALS coordinator to run a 3 hour session of activities for children, age ranging 5 – 12 years.
- 2018, Splashout Art Gallery, Gallery sitting, Duties included: customer service, cash and eftpos transactions, communicating sales/issues and follow ups needing to go to the manager and administration staff members of gallery.
- 2004, Art Gallery of SA, End processing of books, shelving, cataloguing.
- 2004, Marion Public Library, End processing of books, cataloguing, shelving.
- 2004, Brighton Library, Produced Book Week display for promotional activities, DOORWAYS at Brighton Public Library.
References
Available on request
Hobbies and Interests
Music, cooking, going for long drives in the hills, writing, continuous learning, reading, art & being in nature.
Timeline
Administrative Assistant
Davis & Brooks Building Services
01.2022 - 08.2022
Office Assistant
Metro Roller Doors
06.2018 - 12.2021
Clerical Assistant
Electoral Commission SA
02.2018 - 04.2018
Readings Officer
Flinders University – Sturt Library
07.2007 - 12.2017
Library Assistant
TAFESA, Adelaide City Campus & Panorama
Finance/Administration Officer
WEA
Certificate III in Library and Information Services -
TAFESA Adelaide City Campus