Avaloq Scripting
Vicky Punjabi
Principal Support Consultant
Sydney,NSW
Summary
Dedicated software professional with over 14 years of experience across product development, customization, support and testing of multiple wealth management and core banking products. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Principal Support Consultant
SS&C Technologies
Sydney, NSW
03.2017 - Current
- Investigated and resolved highest number of client incidents and issues consistently.
- Handled overnight batch failures, data import and export issues affecting multiple downstream products.
- Implemented a new way of case resolution by creating step-by-step guides for resolving the issue at hand.
- Daily catch-up call with support team members to solve client cases and actively manage client case queue to meet or exceed case targets, metrics and measures.
- Created over 100 knowledge documents on the product, which are being used by teams - both locally and globally.
- Provided coaching, defined and implemented training plans for 7 new team members in Australia and Asia.
- Consistently achieved 1+ rating on all performance appraisals.
- Received multiple appreciations from clients.
Senior Analyst
Barclays Technology Center India
Pune, India
08.2013 - 01.2017
- Avaloq product customization to cater to bank's requirements.
- Defined and managed business, functional, non-functional and technical requirements.
- Migrated over 50 report templates and client advices to the new reporting architecture in the product.
- Architecture modification for Investment Statements, Performance Statements and Batch Reports.
- Extensive development experience on all components of Avaloq reporting.
- Worked as an individual contributor with a high degree of autonomy.
Applications Developer
J.P.Morgan Services India Private Limited
Mumbai, India
01.2012 - 08.2013
- Single point of contact for global reporting team.
- Developed new reports, supported and modified existing reports.
- Collaborated with team members to achieve target results.
Senior Systems Analyst
Infosys Technologies
Pune, India
09.2008 - 12.2011
- Worked across multiple projects in product customization.
- Analyzed and provided solutions for functional and technical issues.
- Lead a team of 4 members, working as track lead.
- Responsible for automation of test cases using IBM's Service Tester Framework.
Education
Executive Program For Young Professionals/Managers - Business Administration And Management
IIM Calcutta
Kolkata, India 06.2010 - 06.2011
Bachelor of Engineering Technology - Information Technology
Thadomal Shahani Engineering College
Mumbai, India 06.2008 - 06.2008
Diploma in Information Technology - Information Technology
Institute of Technology
Ulhasnagar, India 06.2001 - 06.2005
Secondary School Certificate -
R.G.S. English High School
Ulhasnagar, India 06.2000 - 06.2001
Skills
Application support
Software
Finacle Scripting
Oracle PL/SQL
Blockchain
Unix
Java
Timeline
Principal Support Consultant
SS&C Technologies
03.2017 - Current
Senior Analyst
Barclays Technology Center India
08.2013 - 01.2017
Applications Developer
J.P.Morgan Services India Private Limited
01.2012 - 08.2013
Executive Program For Young Professionals/Managers - Business Administration And Management
IIM Calcutta
06.2010 - 06.2011
Senior Systems Analyst
Infosys Technologies
09.2008 - 12.2011
Bachelor of Engineering Technology - Information Technology
Thadomal Shahani Engineering College
06.2008 - 06.2008
Diploma in Information Technology - Information Technology
Institute of Technology
06.2001 - 06.2005
Secondary School Certificate -
R.G.S. English High School
06.2000 - 06.2001
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