Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vicky Putrino

Taylors Hill

Summary

I have 18 years of experience in the jewellery industry.


I have 6 years experience as a small business owner.

Currently I am pursuing part-time, a Bachelor's degree in Communications..


Recently, I revisited employment in the jewellery industry as a Jewellery Showroom Manager.

I am highly motivated to find a casual or part-time job opportunity where I can utilize my skills and knowledge to contribute to a company's success.


I have experience selling jewellery, including high-end luxury and commercial pieces, focusing on engagement rings and customized jewellery. I also have experience in selling a range of luxury watches.


I have valued clear communication, attention to detail, and continuous learning throughout my career.

I am also an experienced customer service representative who can handle difficult situations with poise, ensuring positive outcomes for all parties involved. My professionalism and composure have resulted in satisfied customers every time.

I possess excellent communication skills and good judgment, making me a trustworthy candidate with experience in staff training and supervision. My reputation for professionalism and integrity is well-known. I am motivated to increase sales and customer satisfaction through positive reinforcement and incentives.

I have strived to meet company goals throughout my career by utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.

Thank you for taking the time to read my application.

Overview

9
9
years of professional experience

Work History

University Student

Uni Of SA
09.2020 - Current
  • Studying part-time online Bachelor of Communication

Jewellery Showroom Manager

Temple And Grace
09.2022 - 05.2023
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Assured customer satisfaction through specific attention to design requests and/or suggestions with available stock items.
  • Resolved problems, improved operations and provided exceptional service.
  • Served customers and followed outlined steps of service.
  • Supervised inventory and placed orders to replenish low running supplies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Owner/Manager

My Red Cupcake Pty Ltd
07.2015 - 06.2020
  • Consulted with customers to assess needs and propose optimal catering solutions.
  • Communicated with event coordinators to ensure and facility management to ensure adequate and appropriate accommodations.
  • Managed inventory, labor, expenses and other operational processes.
  • Established and maintained positive vendor relationships.
  • Fulfilled custom cake and decoration orders.
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Decorated cakes according to customer requests and themes.
  • Worked with clients to design custom cake decorations.
  • Managed day-to-day business operations, including accounting, finance, marketing and public relations.

Education

Bachelor of Communications - Communication/Creative Writing/Digital Media

University of SA
South Australia
11.2024

Skills

  • Complaint resolution
  • Credit card processing
  • Sales trends
  • Stocking and replenishing
  • Expert in Jewellery
  • Sales expertise
  • Excellent Written and Verbal Communication
  • Engaging with Diverse Customers
  • Brand Promotion
  • Warm and Welcoming
  • Active Listening and Communication
  • Attention to Detail
  • Multitasking Abilities

Accomplishments


  • Bachelor of Communication (current)
  • Blogger (food)
  • Ran Small Business including website, social media, sales, invoicing, designing, creating and decorating specialty cakes
  • Jewellery Industry - Retail consultant/manager/insurance replacement claims.


Timeline

Jewellery Showroom Manager

Temple And Grace
09.2022 - 05.2023

University Student

Uni Of SA
09.2020 - Current

Owner/Manager

My Red Cupcake Pty Ltd
07.2015 - 06.2020

Bachelor of Communications - Communication/Creative Writing/Digital Media

University of SA
Vicky Putrino