Vicky Tzitsikas
Mt Waverley,VIC
Summary
Dynamic leader with a proven track record at IAG, excelling in digital sales and customer acquisition. Expert in process optimisation and team building, driving significant growth through innovative strategies.
Renowned for enhancing client relationships and ensuring regulatory compliance, while fostering a collaborative environment that empowers team performance. Personable and dedicated customer service representative with extensive experience in industry.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
36
36
years of professional experience
Work History
Founder & Lead Artisan
Mnimi 1999 Candleco
10.2024 - Current
- Established and manage Mnimi 1999 Candleco, blending artistry and innovation in candle-making.
- Leverage nearly a decade of expertise in crafting high-quality, unique candles.
- Focus on delivering memorable experiences through scent and aesthetics.
- Oversee product development, branding, and customer engagement.
Manager, Digital and Sales - SME Direct
IAG
07.2022 - 06.2024
- Led a team including two Team Leaders and sales professionals to enhance customer engagement.
- Oversaw digital sales strategies to optimize business growth.
- Drove innovative customer acquisition initiatives.
- Created monthly reports for senior management summarising operational performance metrics.
Manager, Digital Sales and Credit Support
IAG
10.2021 - 11.2022
- Managed credit and digital sales support to streamline processes.
- Implemented strategic initiatives for enhanced client servicing.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with regulatory requirements and industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Manager, Outbound Solutions
IAG
04.2019 - 10.2021
- Led outbound sales initiatives, optimizing sales conversions and team performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Created monthly reports for senior management summarising operational performance metrics.
Customer Acquisition Manager
IAG
02.2018 - 04.2019
- Developed acquisition strategies to expand customer base.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Created monthly reports for senior management summarising operational performance metrics.
Client Development Manager
WFI
04.2016 - 02.2018
- Strengthened key client relationships to drive revenue growth.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Created monthly reports for senior management summarising operational performance metrics.
Client Service Team Manager
WFI
02.2015 - 04.2016
- Managed a team of service professionals, enhancing client support processes.
- Introduced coaching sessions, team engagement programs, and process improvements.
Learning and Development Consultant
WFI
10.2012 - 02.2015
- Designed and facilitated training programs to support business goals.
- Developed e-learning modules and led skills development initiatives.
Training & Development Officer
WFI
07.2010 - 09.2012
- Delivered training programs to enhance staff competencies.
Sales Professional
YIG (Wesfarmers Insurance Limited)
09.2007 - 07.2010
- Identified opportunities to upsell products when appropriate.
- Answered incoming/outbound customer calls and provided product sales and service information.
- Maximized sales opportunities on each call by using effective selling techniques.
- Demonstrated empathy and patience to customers while resolving their issues.
Sales Consultant
Telstra Corporation
09.2001 - 05.2004
- Provided detailed product information to customers, including features, prices, and availability.
- Analysed customer needs and identified solutions to meet their requirements.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Participated in regular training sessions on new products, services, and industry trends.
- Generated leads through cold calling, networking, and referrals.
HR and Administrative Roles
ANZ Bank
01.1989 - 12.1998
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Diploma - Financial Services
ANZIIF
06.2025
Certificate IV - General Insurance
Esset Australia
01.2013
Certificate IV - Training and Assessment
RMIT
01.2011
Foundations - Human Resources
Holmesglen TAFE
01.1996
High School -
Canterbury Girls Secondary College
01.1988
Skills
- Digital Sales & Customer Acquisition
- Customer service
- Regulatory compliance
- Team building
- Risk assessment
- Sales strategy
- Leadership & Team Management
- Training & Development
- Client Relationship Management
- Process Optimization & Compliance
- Entrepreneurship & Brand Development
References
Available upon request.
Professional Development
- Courageous Coaching, 2015, The Academy, IAG
- The New Supervisor Course, 2014, AIM
- Accredited Facilitator: Client-Focused Sales & Service, 2012
Timeline
Founder & Lead Artisan
Mnimi 1999 Candleco
10.2024 - Current
Manager, Digital and Sales - SME Direct
IAG
07.2022 - 06.2024
Manager, Digital Sales and Credit Support
IAG
10.2021 - 11.2022
Manager, Outbound Solutions
IAG
04.2019 - 10.2021
Customer Acquisition Manager
IAG
02.2018 - 04.2019
Client Development Manager
WFI
04.2016 - 02.2018
Client Service Team Manager
WFI
02.2015 - 04.2016
Learning and Development Consultant
WFI
10.2012 - 02.2015
Training & Development Officer
WFI
07.2010 - 09.2012
Sales Professional
YIG (Wesfarmers Insurance Limited)
09.2007 - 07.2010
Sales Consultant
Telstra Corporation
09.2001 - 05.2004
HR and Administrative Roles
ANZ Bank
01.1989 - 12.1998
Diploma - Financial Services
ANZIIF
Certificate IV - General Insurance
Esset Australia
Certificate IV - Training and Assessment
RMIT
Foundations - Human Resources
Holmesglen TAFE
High School -
Canterbury Girls Secondary College
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