Vicky Vai
28 Coomberdale Road, Midvale,WA
Summary
Proven Customer Service Officer with a track record of enhancing customer satisfaction at Menzies Aviation through expert resolution of inquiries and a positive approach. Skilled in Airline Reservation Systems and Team Leadership, demonstrated ability to multitask and collaborate effectively, ensuring seamless travel experiences and operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Menzies Aviation
02.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Service Officer
Menzies Aviation
03.2021 - 11.2023
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
Crew Member
McDonald's
09.2018 - 02.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Tourism Management -
New Zealand School of Tourism
Auckland, New Zealand06.2022
Skills
- Airline Reservation Systems
- Passenger Assistance
- Booking issues
- Teamwork and Collaboration
- Multitasking
- Team Leadership
Timeline
Customer Service Officer
Menzies Aviation
02.2024 - Current
Customer Service Officer
Menzies Aviation
03.2021 - 11.2023
Crew Member
McDonald's
09.2018 - 02.2021
Bachelor of Tourism Management -
New Zealand School of Tourism
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