Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Vicky Walsh

Winchelsea,Victoria

Summary

Dynamic leader with a proven track record at Winchelsea Wholefoods, adept in boosting sales and enhancing customer satisfaction. Excelled in retail operations and customer service, demonstrating strong multi-tasking and problem-solving abilities. Achieved significant accomplishments through effective training and mentoring, coupled with expert handling of POS systems.

Overview

22
22
years of professional experience

Work History

Retail Store Manager

Winchelsea Wholefoods
01.2023 - 09.2024
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

Retail Assistant

Winchelsea Wholefoods
02.2021 - 01.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Developed strong rapport with customers and created positive impression of business.
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.

Retail Assistant

IGA Plus Liquor
02.2019 - 02.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.

Land Sales Representative

Warralily Estate
07.2017 - 01.2019
  • Communicated with clients to understand property needs and preferences.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Prepared and presented contracts and other legal documents to clients.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Generated leads for sales and rental properties through cold calls and referrals.

Land Sales Representative

Oliver Hume
09.2015 - 05.2016
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.
  • Prepared and presented contracts and other legal documents to clients.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.

Stay at Home Mum

Self-employed
04.2002 - 05.2015
  • Excellent time management skills developed coordinating a busy household of four children and a shift working husband
  • Ability to multitask in order to complete workload and provide assistance to dependents
  • Well developed communication and conflict resolution skills dealing with minor and large issues.
  • During this time I gained First Aid Certification, completed a Certificate 4 in Real Estate, volunteered at the local primary school and for local clubs. I became a qualified Girl Guide Leader and took over the running of the Torquay Unit and volunteered for Geelong Area Multiple Birth Association as Equipment Coordinator, maintaining all hire equipment and keeping financial records.

Education

Certificate IV - Environmental Management

Gordon Institute of TAFE
Geelong, VIC
11-1998

Skills

  • Customer Service
  • Strong multi-tasking
  • Retail Operations
  • Problem-Solving
  • Visual Merchandising
  • Stock management
  • Store Opening and Closing
  • Training and mentoring
  • POS Systems
  • Outstanding communication skills

Interests

  • Swimming
  • Yoga
  • Reading
  • Camping
  • Volunteer Work
  • Road Trips

Timeline

Retail Store Manager

Winchelsea Wholefoods
01.2023 - 09.2024

Retail Assistant

Winchelsea Wholefoods
02.2021 - 01.2023

Retail Assistant

IGA Plus Liquor
02.2019 - 02.2021

Land Sales Representative

Warralily Estate
07.2017 - 01.2019

Land Sales Representative

Oliver Hume
09.2015 - 05.2016

Stay at Home Mum

Self-employed
04.2002 - 05.2015

Certificate IV - Environmental Management

Gordon Institute of TAFE

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Vicky Walsh