Vicky Xiao
NSW
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Unique Accessories & More
02.2022 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate
Legends Boutique
08.2019 - 02.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Sales Assistant
Chemist Warehouse
07.2018 - 08.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Processed transactions accurately while maintaining a high level of customer service.
Education
MBA -
University of Sydney
Sydney01.2024
Skills
- Inventory Tracking
- Upselling
- Retail Store Operations
- Fraud Detection
- Listening Skills
- Merchandise Display
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Unique Accessories & More
02.2022 - 01.2024
Sales Associate
Legends Boutique
08.2019 - 02.2022
Sales Assistant
Chemist Warehouse
07.2018 - 08.2019
MBA -
University of Sydney
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