Vicky Zhu
Bedford Park,SA
Summary
A self-motivated hospitable individual currently seeking a long-term Cafe or Hospitality All-rounder position, where I am passionate about as well as can contribute to my future career. Already had an idea of opening my own cafe or bubble tea shop in the future, so would be great if having any opportunities to work in the same or similar industry in order to build up my professional skills as well as gain more practical and useful experience.
Experienced with customer service and coffee/food preparation. Utilizes strong communication skills and teamwork to maintain positive and efficient cafe or restaurant environment. Knowledge of health and safety regulations ensures high standards of cleanliness and service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cafe Assistant(Volunteer)
Flinders Medical Centre
11.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Cafe All-rounder
Square Cafe
08.2024 - 12.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Receptionist
All Around Massage
11.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Sales Assistant
Metia Bedding
11.2022 - 11.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Restaurant Waitress
Kintaro/Miyabi Sushi Train
10.2021 - 11.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Master of Science - Information Technology
University of Adelaide
Adelaide, SA07-2019
Skills
- Customer service
- POS system operation
- Cash handling accuracy
- Espresso machine operation
- Food safety compliance
- Food preparation proficiency
- Strong multitasking
- Order management
- Product presentation
- Table setting
- Cleanliness maintenance
- Teamwork and collaboration
Certification
- Have valid Barista and RSA Certificates
- Have current National Police Check and WWC Check
- Have Full Covid-19 Vaccination Certificate
Work Rights
An Australian Citizen with permanent unrestricted work rights in Australia
Languages
English
Full Professional
Transport
Have valid Australian Driver's License and own a reliable car
Accomplishments
Totally 3 years solid work experience in Hospitality and Sales industry
Timeline
Cafe Assistant(Volunteer)
Flinders Medical Centre
11.2024 - Current
Cafe All-rounder
Square Cafe
08.2024 - 12.2024
Receptionist
All Around Massage
11.2023 - 06.2024
Sales Assistant
Metia Bedding
11.2022 - 11.2023
Restaurant Waitress
Kintaro/Miyabi Sushi Train
10.2021 - 11.2022
Master of Science - Information Technology
University of Adelaide
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