Viclee Vernus
Melbourne,VIC
Summary
Professional hospitality worker with strong focus on delivering outstanding guest experiences. Adept at multitasking and ensuring smooth operations in fast-paced environments. Known for reliability, adaptability, and excellent communication skills, fostering collaboration and achieving results. Skilled in customer service, problem-solving, and maintaining positive atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Wait Staff Member
Heyfield Railway Hotel
Heyfield, VIC
12.2019 - 03.2025
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
- Assisted management in analyzing customer feedback to identify areas in need of improvement and implement necessary changes.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Contributed to team success by supporting fellow waitstaff members during peak hours or as needed.
Education
Victorian Certificate of Education -
Maffra Secondary College
Maffra, Victoria01.2021
Primary School -
St Michaels Primary School
Heyfield, Victoria01.2015
Skills
- Food safety awareness
- Order accuracy
- Table setting
- Professional appearance
- Payment processing
- Teamwork and collaboration
- Cleaning and sanitizing
Certification
DHHS DoFoodSafely, Food and Safety, 01/01/25
Cover Letter
Dear Hiring Manager,
I am writing to express my interest in joining the team. With a strong passion for providing excellent customer service and creating memorable experiences, I believe I can contribute positively to your team. I have experience in hospitality, where I developed skills in communication, teamwork, and problem-solving, ensuring guest satisfaction.
I am excited about the opportunity to bring my enthusiasm and dedication to your organization. Thank you for considering my application. I look forward to the opportunity to discuss how my background aligns with the needs of your team.
Sincerely,
Viclee Vernus
You can contact me via -
Email: vicleevernus@gmail.com
Phone: 0455661817
Timeline
Front of House Wait Staff Member
Heyfield Railway Hotel
12.2019 - 03.2025
Victorian Certificate of Education -
Maffra Secondary College
Primary School -
St Michaels Primary School