Victor Edward

Operating Officer Duties

Includes but not limited to;

• Ensured all drivers commenced shifts on time, completed sign-on procedures, passed Alcolizer tests (BAC 0.000), and collected the correct daily journals. Verified driver readiness and fitness to operate vehicles safely.
• Confirmed all buses were prepared, inspected, and positioned on site prior to service start, maintaining safety and compliance with operational standards.
• Monitored all routes to ensure services ran on schedule, liaising with dispatch to adjust operations in response to real-time traffic and road conditions.
• Operated bus routes when required, ensuring punctual and efficient service, as well as adherence to passenger timetables.
• Provided clear and professional communication via two-way radio, responding to inquiries and coordinating with drivers, mechanics, and external agencies such as airport security, VicRoads, and roadworks teams.
• Delivered excellent customer service by addressing passenger inquiries and assisting drivers with on-road challenges, including mechanical issues or route adjustments.
• Reported unusual events or service disruptions promptly, maintaining accurate records of incidents, delays, and gap bus deployments.
• Supported night shift operations by maintaining up-to-date site maps and assisting in overnight logistics and coordination.

Achievements & Personal Qualities

• Trained, assessed, and mentored new drivers; acted as referee and examiner for competency checks.
• Enforced safety and compliance standards across all fleet operations.
• Maintained a clean driving record and up-to-date accreditations.
• Valid Working with Children Check (exp. 2027) and Driver Accreditation Certificate (exp. 2027).

Key Responsibilities and Skills Demonstrated

• Coordinated daily operations to enhance workflow efficiency and team collaboration.
• Implemented process improvements to streamline reporting and reduce operational delays.
• Monitored compliance with company policies, ensuring adherence across all departments.
• Developed training materials for new employees, improving onboarding experience and retention rates.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

Role Overview

• Delivered high-level customer service in a fast-paced, high-pressure casino environment with a diverse clientele.
• Managed guest inquiries and services, including cloakroom operations, lost property, and information centre support.
• Maintained professionalism and discretion while handling sensitive or conflict-prone situations.
• Responded calmly and efficiently to unpredictable challenges, ensuring smooth operations and guest satisfaction.
• Operated telephone and communication systems to coordinate with security, housekeeping, and management teams.
• Developed strong situational awareness, critical thinking, and adaptability under time-sensitive conditions.

Core Competencies & Achievements

• Provided exceptional customer service, assisting a diverse range of clients efficiently and courteously.
• Managed cash handling and automatic transactions with accuracy and attention to detail.
• Performed bank reconciliation and maintained accurate financial records.
• Oversaw stock control, including arranging shelves and monitoring inventory levels.
• Ensured the front office and store operations ran smoothly in a fast-paced retail environment.

Key Skills & Achievements

• Managed cash handling, banking, and daily reconciliations with accuracy and integrity in a high-pressure, fast-paced casino environment.
• Delivered professional customer service to a wide range of guests, including handling challenging situations with tact and composure.
• Performed administrative duties and Eftpos operations, ensuring smooth front-office functioning.
• Developed resilience, patience, and adaptability while working in a dynamic environment where compliance and cooperation could not be assumed.
• Strengthened problem-solving and interpersonal skills through constant engagement with diverse and sometimes difficult clientele.

Operational & Customer Service Expertise

• Managed vehicle operations, overseeing parking, positioning, and security for high-profile guests in a fast-paced, high-pressure casino environment.
• Coordinated with staff to ensure efficient vehicle flow and compliance with access protocols, maintaining safety and operational standards.
• Assisted with cash handling, banking, and invoicing, supporting front-office operations where required.
• Maintained accounts payable and receivable and completed daily reconciliations, demonstrating accuracy and attention to detail.
• Developed organizational, problem-solving, and adaptability skills, thriving in a role requiring both logistical oversight and guest service excellence.

Demonstrated Expertise

• Managed customer service and bookings, coordinating rides efficiently to meet client needs.
• Performed data entry and general administrative tasks with accuracy and attention to detail.
• Maintained accounts payable and receivable, ensuring timely and precise financial records.
• Developed organizational, communication, and multitasking skills, handling high volumes of calls and administrative responsibilities.
• Built a foundation of professional reliability and operational efficiency, supporting smooth daily business operations.