Victor Fadahunsi
Perth
Summary
Motivated and detail-oriented accounting graduate with hands-on experience in financial processing, compliance, and customer service. Strong ability to manage accounts, audit invoices, and maintain accurate records, ensuring financial integrity and operational efficiency. Known for effective communication skills and proficiency in accounting software, alongside advanced capabilities in Microsoft Excel. Committed to leveraging analytical skills and a proactive approach to contribute positively to organizational goals.
Overview
7
7
years of professional experience
Work History
Console Operator
Chevron (Caltex)
01.2023 - Current
- Operate and monitor fuel dispensing systems, ensuring safety protocols are strictly followed and accurate fuel provision is maintained.
- Engage proactively with customers to address inquiries, explain safety policies, and promote loyalty programs.
- Maintain store presentation and inventory integrity through cleaning, restocking, and conducting audits.
- Process sales transactions efficiently, resolve payment issues, and ensure pricing accuracy for seamless checkout experiences.
- Perform end-of-shift financial reconciliations with 100% accuracy, collaborating with team members to verify tills and address discrepancies.
Customer Support Representative
Neuron Mobility
03.2022 - 11.2022
- Diagnosed technical issues using digital diagnostic tools, performing root-cause analysis on e-scooter hardware/software faults, and executing repairs to reduce operational incidents by 20%.
- Conducted hands-on maintenance, safety checks, and component replacements (e.g., brakes, batteries, connectivity modules) to ensure fleet compliance with safety standards.
- Organized workshop inventory and repair logs, documenting faults and solutions to streamline diagnostics and reduce service turnaround time.
Customer Service Representative
Services Australia (via Probe CX)
09.2021 - 02.2022
- Delivered high-quality customer support for Services Australia, handling sensitive financial and identity documents with strict adherence to confidentiality and compliance protocols.
- Managed 45+ daily high-volume calls with professionalism and empathy, ensuring timely resolution of pension, superannuation, and entitlement inquiries.
- Utilized internal systems to accurately update client records and manage customer interactions.
- Achieved 85%+ quality checks (QOL) through precision in regulatory compliance and compassionate communication.
Team Member
Coles Supermarkets
01.2019 - 12.2020
- Assisted customers across Fresh Produce, Service, and Meat departments, delivering attentive service and maintaining cleanliness and safety compliance.
- Ensured accurate stock rotation and visually appealing product displays to enhance customer experience.
- Supported daily store operations through restocking, safety checks, and efficient customer assistance.
Education
Bachelor of Accounting - Business Law and Professional Ethics
Australian National University
07-2024
WACE Achievement -
Western Australia
10-2020
Skills
- Financial literacy
- High-volume customer support
- Process optimization
- Proficient in technical tools
Timeline
Console Operator
Chevron (Caltex)
01.2023 - Current
Customer Support Representative
Neuron Mobility
03.2022 - 11.2022
Customer Service Representative
Services Australia (via Probe CX)
09.2021 - 02.2022
Team Member
Coles Supermarkets
01.2019 - 12.2020
Bachelor of Accounting - Business Law and Professional Ethics
Australian National University
WACE Achievement -
Western Australia
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