Victor Alfonso Solano Moron
Surry Hills
Summary
Dedicated and results-driven Care Team Manager with extensive experience in support coordination, staff supervision, and client care within the NDIS framework. Proven track record of leading multicultural teams to deliver person-centered, high-quality services that enhance independence, dignity, and well-being. A strong foundation in mechanical engineering and business management complements a passion for operational excellence and continuous improvement. Recognized for fostering collaboration, innovative problem-solving, and effective communication across multidisciplinary teams, consistently driving team success while adapting to evolving needs.
Overview
12
12
years of professional experience
Work History
Care Team Manager
AMIGO Personal Care Australia
02.2024 - Current
- Lead and supervise a team of support workers providing personalised care to NDIS participants.
- Ensure compliance with NDIS standards, service agreements, and client goals.
- Coordinate rosters, incident reports, progress notes, and team communication.
- Collaborate with allied health professionals and coordinators to achieve holistic outcomes.
- Implement innovative strategies to improve service quality, efficiency, and client satisfaction.
- Developed and implemented training programs to enhance staff performance and service delivery.
Membership Officer
Crunch Fitness
06.2022 - Current
- Manage client memberships, sales, and retention through strong customer service and communication.
- Resolve inquiries and maintain accurate administrative records.
Membership Officer
Crunch Fitness
06.2022 - Current
- Manage client memberships, sales, and retention through strong customer service and communication.
- Resolve inquiries and maintain accurate administrative records.
- Managed membership inquiries and resolved issues efficiently, ensuring high satisfaction levels.
- Trained new staff on membership processes and systems, fostering a knowledgeable team environment.
Sales Staff
Guzman y Gomez Mexican Taqueria
06.2019 - 11.2022
- Provided high-quality customer service in a fast-paced environment.
- Assisted in team training and workflow efficiency improvements.
Production Operator
DAABON
01.2018 - 08.2018
- Operated production equipment ensuring safety, quality, and efficiency standards.
- Monitored equipment performance, diagnosing issues and implementing corrective actions promptly.
- Trained new team members on operational procedures and safety protocols.
- Developed and implemented process improvements, enhancing overall operational efficiency.
Administrative Assistant (Occupational Health Department)
Universidad Industrial de Santander
09.2013 - 01.2015
- Managed safety documentation and supported compliance programs in workplace health.
- Coordinated daily administrative operations to enhance office efficiency.
- Managed scheduling and calendar maintenance for senior staff members.
- Streamlined document management processes, improving retrieval times.
Education
Advanced Diploma - Telecommunication Engineering and Network
Lead College
Australia01.2022
Diploma - Business Administration and Management
Business Institute of Australia
Sydney, NSW01.2019
Bachelor's Degree - Mechanical Engineering
Universidad Industrial de Santander
Colombia01.2016
Exchange Program - Mechanical Engineering
Universidade Federal do Rio Grande do Sul
BrazilSkills
- NDIS Service Coordination & Compliance
- Team Leadership & Performance Management
- Progress Notes & Incident Reporting
- Communication & Relationship Building
- Problem Solving & Critical Thinking
- Scheduling & Roster Management
Languages
Spanish: Native
English: Professional Working Proficiency
Portuguese: Full Professional Proficiency
Timeline
Care Team Manager
AMIGO Personal Care Australia
02.2024 - Current
Membership Officer
Crunch Fitness
06.2022 - Current
Membership Officer
Crunch Fitness
06.2022 - Current
Sales Staff
Guzman y Gomez Mexican Taqueria
06.2019 - 11.2022
Production Operator
DAABON
01.2018 - 08.2018
Administrative Assistant (Occupational Health Department)
Universidad Industrial de Santander
09.2013 - 01.2015
Diploma - Business Administration and Management
Business Institute of Australia
Bachelor's Degree - Mechanical Engineering
Universidad Industrial de Santander
Exchange Program - Mechanical Engineering
Universidade Federal do Rio Grande do Sul
Advanced Diploma - Telecommunication Engineering and Network
Lead College