Victor Nguyen
Cabramatta,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
CROSSWAYS HOTEL
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collected, arranged, and input information into database system.
- Handled customer complaints and resolved issues
Event Promoter
MUSIC FESTIVAL COURIERS
07.2018 - Current
- Established online presence on social media platforms and other mediums to elicit customer engagement.
- Engaged social media influencers to collaborate on partnerships.
- Responded to customer requests for products, services and company information.
- Performed many cash payments and sending large amounts over to the company
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
Gaming Attendant
ALH Group
05.2021 - 03.2022
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Answered guest questions to provide fun game experience.
- Built and established positive relationships with patrons, team members and supervisors.
Gaming Attendant
CARBA-VALE DIGGERS RSL
11.2020 - 12.2021
- Performed cash handling duties, provided change and balanced money at end of shift.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
Education
High School Diploma -
Marrickville High School
Marrickville, NSW2016
Skills
- Media Response Requests
- Promotion and Advertising
- Cash Register Operation
- Customer Assistance
- Maintaining Clean Work Areas
- Service Quality
- Computer Literacy
- Computer Upgrades
- Computer Networking
- Organization and Planning Skills
Certification
- Responsible Conduct of Gaming [CHP Hospitality School]
- Responsible Service of Alcohol [CHP Hospitality School]
- Certificate III in Hospitality
REFERENCES
- Crossways Hotel - Charlie Dang (Hotel licensee)
0431 118 811
- ALH Group - Villawood Hotel - Maggie Buchanan (Venue Manager)
0401 335 682
- Cabra-Vale RSL - Eric Kim (Duty Manager)
0430 500 466
- Event Promoter - Scott Hoad (Executive of HSU)
0414 622 023
Timeline
Supervisor
CROSSWAYS HOTEL
10.2022 - Current
Gaming Attendant
ALH Group
05.2021 - 03.2022
Gaming Attendant
CARBA-VALE DIGGERS RSL
11.2020 - 12.2021
Event Promoter
MUSIC FESTIVAL COURIERS
07.2018 - Current
High School Diploma -
Marrickville High School
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