Victor Peterson
11 Desert Falls Crescent, Parkwood,QLD
Summary
Compassionate social worker with several years of comprehensive experience providing social services to various groups of people to aid with day-to-day issues. Well-versed in assessing client strengths, advocating for client resources and conducting thorough home and community visits. Kind and respectful professional with demonstrated conflict resolution skills and strong decision-making abilities.
Overview
15
15
years of professional experience
Work History
Sales Representative
Emtelle GmbH, Erfurt, Germany
Erfurt , Thuringia
2022.01 - 2023.09
- Input customer orders and manage customer accounts in SAP.
- Monitor the delivery of orders, priorities the production of items based on the customer`s needs.
- Manage customer claims, when required issue credit notes to customers.
Trainee Team Coordinator
Pollmeier Massivholz GmbH, Creuzbug, Germany
Creuzburg , Thuringia
2021.09 - 2022.12
- Coordinate and monitor sales activities of all sales representatives in India.
- Manage customer financial data in SAP
Social Worker and Administrator
German Red Cross
Suhl , Thuringia
2019.01 - 2020.02
- Register refugee claimants in the QMM data system designed specifically for the state of Thuringia.
- Provide information about life in Germany and help refugees solve their unique problems at the reception center.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
Business and Technical English Instructor
E.L.T Erfurt
Erfurt , Thuringia
2017.10 - 2018.12
- Teach employees business or technical English depending on the nature of the organization and the needs of the students.
- Adapted instructional materials to meet the needs of diverse learners.
- Evaluated effectiveness of instructional materials including textbooks, software programs or handouts.
Business and Technical English Instructor
Finer English
Kassel , Hessen
2016.08 - 2017.03
- Teach employees business or technical English depending on the nature of the organization and the needs of the students.
- Evaluated effectiveness of instructional materials including textbooks, software programs or handouts.
- Adapted instructional materials to meet the needs of diverse learners.
Case Coordinator
Multicultural Council of Windsor and Essex County
Windsor , Ontario
2008.11 - 2011.03
- Assisted government sponsored refugees in resettling to the city of Windsor in Canada.
- Provided orientation sessions about life in Canada and the city of Windsor.
- Collaborated with other agencies to ensure that client's needs were met in a timely manner.
- Responded promptly to emergency situations involving clients when necessary.
Education
Master of Arts - Global Political Economy
University of Kassel
Kassel, Germany2015-10
Bachelor of Arts - Political Science
University of Wayne State
Michigan , USA2008-12
Master of Arts - Social Work
Griffith University
Gold Coast, QLDSkills
- Customer Service
- Revenue Generation
- Records Management
- Complex Problem-Solving
- Product and service knowledge
- Customer Relations
- Resource Navigation
- Patient-centered care
- Case Documentation
- Crisis Intervention
- Risk Assessment
Languages
English
Native/ Bilingual
Bulgarian
Native/ Bilingual
German
Full Professional
Russian
Professional
Affiliations
- In my spare time, I enjoy reading books, playing soccer, cricket and working out at the gym.
- I love travelling and hiking.
References
References available upon request.
Timeline
Sales Representative
Emtelle GmbH, Erfurt, Germany
2022.01 - 2023.09
Trainee Team Coordinator
Pollmeier Massivholz GmbH, Creuzbug, Germany
2021.09 - 2022.12
Social Worker and Administrator
German Red Cross
2019.01 - 2020.02
Business and Technical English Instructor
E.L.T Erfurt
2017.10 - 2018.12
Business and Technical English Instructor
Finer English
2016.08 - 2017.03
Case Coordinator
Multicultural Council of Windsor and Essex County
2008.11 - 2011.03
Master of Arts - Global Political Economy
University of Kassel
Bachelor of Arts - Political Science
University of Wayne State
Master of Arts - Social Work
Griffith University
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