Victor Segura Valencia
East Victoria Park,Select
Summary
Proactive help-desk support with extensive experience in Business Analyst and Application Manager and systems administration . Expert understanding and optimizing business processes, prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site.
Overview
14
14
years of professional experience
Work History
Business Analyst
Hbf
04.2022 - 03.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Business Analyst
SAS (Servicios Profesionales)
01.2018 - 12.2018
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Application Manager
TUYA (COMPANIA DE FINANCIAMIENTO)
07.2012 - 01.2018
- Conducted thorough quality assurance testing to identify and address potential issues before application release.
- Enhanced user experience with continuous assessment and improvement of application functionality.
- Provided comprehensive training materials for end-users, promoting smooth adoption of new technologies and systems.
- Developed customized solutions for clients, tailoring applications to meet unique requirements and specifications.
- Reduced downtime, ensuring timely completion of system upgrades and patches.
- Optimized existing applications for increased efficiency and cost savings by refining code and implementing best practices.
- Evaluated emerging trends in application management to maintain a competitive edge in the industry.
- Mentored junior team members, providing guidance on best practices in application management techniques and strategies.
- Managed life cycle replacement of hardware and software.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Systems Administrator
GTD Colombia
08.2011 - 06.2012
- Diagnose a problem with IPS's router which resulted in a loss of communication with some of the company's clients on a regular basis
- Reduced cost impact and risk to business by identifying technical faults with the updated devices and investigating multiple forums, I suggested that the switch update be stopped in all the company clients for a period of time to avoid failures.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
Help-desk-support
InterGrupo
06.2009 - 09.2010
- Monitoring of platforms, processes, and services over windows servers.
- Delivered help desk support for regional users of the biggest bank in Colombia worked with global service desk team to address repeat issues.
- Conducted periodic reviews of help desk support processes, adapting and updating as needed to accommodate changing technology and user needs.
- Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in help desk support.
Education
Graduate Diploma - Project Management
Universidad Pontificia Bolivariana
Medellin, Colombia03.2013
Bachelor System Engineer - Computer And Information Sciences
Institucion Universitaria De Envigado
04.2009
Skills
- Security awareness
- Software Installation
- Logging support tickets
- Remote Support
- Customer Support
- Communicating with clients
- Technical issues analysis
- Application support
- Incident Management
- ITIL Knowledge
- Technical documents comprehension
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Business Analyst
Hbf
04.2022 - 03.2023
Business Analyst
SAS (Servicios Profesionales)
01.2018 - 12.2018
Application Manager
TUYA (COMPANIA DE FINANCIAMIENTO)
07.2012 - 01.2018
Systems Administrator
GTD Colombia
08.2011 - 06.2012
Help-desk-support
InterGrupo
06.2009 - 09.2010
Graduate Diploma - Project Management
Universidad Pontificia Bolivariana
Bachelor System Engineer - Computer And Information Sciences
Institucion Universitaria De Envigado
Similar Profiles
Christy GobleChristy Goble
Industrial Sewer at HBFIndustrial Sewer at HBF
Astro FrancisAstro Francis
Member Experience Consultant at HBFMember Experience Consultant at HBF
Chyanne KempChyanne Kemp
Customer Service Representative at HBFCustomer Service Representative at HBF