Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VICTOR ZHU

Ashwood,VIC

Summary

Accomplished technology executive with over 20 years of experience in shaping and executing technology strategies, delivering complex projects, and managing IT operations across various industries including retail, luxury cosmetics, telecommunications, and health insurance. Adept at overseeing all facets of technology governance and operations, from strategic planning and execution to risk management, financial oversight, and vendor management. Skilled at aligning technology initiatives with organizational goals, articulating a clear technology vision, and driving impactful team activities. Proficient in a range of project management methodologies such as PMBOK, Prince2, Agile, and DevOps, with extensive experience in leveraging tools such as Clarity PPM, SAP, Oracle Primavera, and collaboration platforms like JIRA and Microsoft Teams. Possess deep knowledge of digital transformation, omnichannel customer experience, cloud computing, infrastructure, security, data privacy, artificial intelligence, and emerging technologies.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Head of Technology, Asia & Global Technology Integration Delivery

Aesop
06.2021 - Current
  • Reporting to global CIO and Asian Regional General Manager, building and maintaining the effective partnership between business and technology, managing the technology operation teams across six locations in Asia to support the largest region with over $400m annual sales
  • Established and executed a technology strategic roadmap to align with corporate strategy, addressing Technology, Data, and Digital needs; strengthened technology capabilities for the global markets, superstores, the Asian Super App and ecosystems, focusing on omnichannel customer experience and new market entry
  • Led and developed teams responsible for technology operations, providing continuous coaching and mentoring, conducting performance reviews, and addressing any performance gaps to ensure optimal team performance
  • Developed and managed the operational budget for technology, efficiently allocating resources to meet business requirements, monitoring expenses, identifying cost-saving opportunities, and optimizing spending to support financial goals
  • Applied ITIL best practices to effectively manage IT services across all technical teams, including outsourced services; implemented and improved ITIL processes such as Incident Management, Change Management, Problem Management, and Service Level Management
  • Oversaw vendor relationships, ensuring performance expectations were met by monitoring vendor performance, tracking key metrics, evaluating effectiveness, and troubleshooting issues as necessary; collaborated with vendors to optimize service delivery and quality, ensuring all contracts remained relevant, effective, and active
  • Led the global technology integration of Aesop and L'Oreal across Finance, HR, Supply Chain, Security, Data Privacy, Infrastructure, Identity Management, and Digital Channels; managed system migrations from Oracle NetSuite to SAP, Workday to SAP, and transitioned digital stores, 3PL, OMS, and WMS to new platforms, ensuring seamless system integration
  • Introduced best practices in project management and technology change management to Aesop, establishing a program governance framework; mobilized over 100 people across 8 locations and 20+ new vendors to build a strong team, successfully delivering the largest program in Aesop's history

Senior Project Manager

Motorola Solutions
06.2020 - 06.2021
  • Managed the budget, scope and time of the Mobile Data Network Extension Program for the State Emergency Services Telecommunications Authority, and Metropolitan Mobile Radio projects for the large hospitals, Ambulance Victoria, Metro and Victoria Police, hosted program governance meetings, the technical workshops and the weekly program/project meeting, and reported program/project status to the project steering groups up to the directors and ministers on a regular basis with zero dispute from the customers
  • Managed defining the end-to-end mission critical solution with the product teams, working with the sales, commercial and procurement teams to engage the customers and manage the multiple vendor teams, led the managed services teams to operate the networks and provide the regular report and meet the agreed service level agreement
  • Managed the multiple Extension Work Packages to provide the compliance to Victorian Protective Data Security Standards (VPDSS), build the cutting-edge Vehicle Hub to support mission critical emergency service requirements, and roll out hundreds of the emergency service vehicles and thousands of radio terminals across Victoria, managed the hardware, software, data and communication between the Fleet and Control Centre and optimize the network for the continue performance improvement
  • Closely worked with the global Project Management Office to implement the tools and processes and trail the new practices and share the local experiences and build a strong project management community, coaching and mentoring the local junior project managers and create a vision for the continue learning and improvement.

Senior Project Manager

Coles
07.2019 - 05.2020
  • Managed end to end delivery of payments projects including scope, cost, schedule, resource, solution and process, working with business and technology owners on product delivery strategy, leading day-to-day project activities, hosting change control board and attending governance meetings with senior stakeholders and providing regular status report to PMO, General Manager and CIO
  • Worked with Coles Supermarket, Kmart, Target, Officeworks, Liquor and Coles Express to implement large scale payments solutions with 3000+ POS terminals across Australia supporting 1 billion transactions per year and continuously improving omnichannel (including In-store, Online, App and API) shopping experience and meeting regular scheme compliance from Visa, MasterCard and eftpos and Payment Card Industry Data Security Standard and regulatory requirements from Australia Payments Network
  • Collaboratively worked with vendors including payments terminal vendors Ingenico and Verifone, switch and office supplier ACI Worldwide and FIS, Online Gateway vendors Bambora, Wildcard, Mastercard through contract negotiation, vendor solutions assessment, delivery milestone tracking, and leveraging internal Coles teams including Infrastructure, Operations, Digital, Marketing and Finance to deliver projects to meet business expectation and build strong collaborative partnership
  • Introduced agile/scrum practices within software development team including UX, business analysts, developers and testers, supporting product managers to build up product roadmap and release backlogs, leading iterative planning using JIRA, hosting core team standup, facilitating customer workshops, user journey and service process mapping, retrospective and showcase, automating testing and streamlining deployment process to reduce release cycle time.

Program Manager

Telstra Product and Technology
07.2017 - 07.2019
  • Worked in the PMO of Telstra Product and Technology business unit, managing $20m portfolio of the mobility, mission critical communication and Internet of things(IoT) programs and projects including scope, schedule, priority, finance, resource, risks and issues and stakeholders, hosting regular project management committee meeting with senior stakeholders including the product general managers, directors and executive directors, sales and marketing general managers and directors, providing the project status report to all levels of stakeholders including the delivery teams, EPMO, operational sponsor and executive sponsors.

Senior Project Manager

Motorola Solutions
12.2016 - 07.2017
  • Managed the budget, scope and time of the Next Generation Mission Critical Communication product, supported RFP, Proof of Concept and contract negotiation process, facilitated the technical workshops, managed the development team and professional services, hosted the weekly project meeting, and reported project status to the project steering groups on a regular basis and successfully made the world first emergency call over live advanced 4G network.

Senior Project/Program Manager

Telstra Digital
11.2013 - 12.2016
  • Managed Telstra Digital Transformation program of work from governance, business case, scope, budget, schedule, resources and quality, leading the multidisciplinary teams including business, product architects and subject matter experts and multiple agile teams and external vendors to redesign and develop online, digital and e-commerce channels from Sales Order Capture, Configuration Pricing Quote, to Fulfilment/Activation and Billing on the cloud based platforms to provide more than 10m+ retail customers world class digital experience.

Scrum Master

Medibank
08.2012 - 09.2013
  • Facilitated product managers and executive managers to define the digital product roadmap and delivery strategy, managed product pipeline, led multiple scrum teams consisting of UX, business analysts, software developers and testers to deliver online services to internal and external customers and reduced the software release cycle from six months to six weeks

Research and Development Manager

Ericsson
09.2009 - 05.2012
  • Supervised the multiple product teams across Ireland, Sweden, Poland, and China to deliver and maintain Ericsson world-class 3G and 4G products for global customers including Telstra, T-Mobile and AT&T according to the defined service level agreement.

Technical Project Manager

Motorola Technologies Co., Ltd.
05.2006 - 09.2009
  • Led multiple mission critical product development teams to provide operational support to global 2G and 3G customers and develop large capacity IMS based WiMAX (3.5G) systems.

Senior Software Engineer / Architect / Technical Project Manager

ZTE Corporation
04.2002 - 05.2006
  • Managed the multiple product development teams to design, develop, deploy 2G/3G core network systems and operations support system and business support system systems for China Telecom, China Unicom, Vivo Brazil, SLT Sri Lanka and Reliance & TATA India and provide level 3 operational support.

Education

Executive Master of Business Administration -

Melbourne Business School, University of Melbourne
Melbourne, VIC
08.2024

Master of Engineering -

Southeast University
China
04.2002

Bachelor of Engineering with Honors -

Southeast University
China
06.1999

Diploma of Management -

Southeast University
China
06.1998

Skills

  • Leadership and Management
  • IT Strategy Development
  • Communication and Stakeholder Management
  • IT Operations Management
  • Portfolio, Program and Project Management
  • Change Management
  • Security and Risk Management
  • Budget Management
  • Vendor Management
  • System and Process Integration

Certification

  • Project Management Professional (PMP)
  • Change Management Foundation and Practitioner
  • Certified SAFe Agilist
  • Certified Scrum Master
  • Certified Scrum Product Owner
  • ITIL V3 Foundation
  • Prince 2 Foundation
  • Microsoft Azure Fundamentals
  • Fintech Foundations & Applications of Financial Technology Specialization

Timeline

Head of Technology, Asia & Global Technology Integration Delivery

Aesop
06.2021 - Current

Senior Project Manager

Motorola Solutions
06.2020 - 06.2021

Senior Project Manager

Coles
07.2019 - 05.2020

Program Manager

Telstra Product and Technology
07.2017 - 07.2019

Senior Project Manager

Motorola Solutions
12.2016 - 07.2017

Senior Project/Program Manager

Telstra Digital
11.2013 - 12.2016

Scrum Master

Medibank
08.2012 - 09.2013

Research and Development Manager

Ericsson
09.2009 - 05.2012

Technical Project Manager

Motorola Technologies Co., Ltd.
05.2006 - 09.2009

Senior Software Engineer / Architect / Technical Project Manager

ZTE Corporation
04.2002 - 05.2006

Executive Master of Business Administration -

Melbourne Business School, University of Melbourne

Master of Engineering -

Southeast University

Bachelor of Engineering with Honors -

Southeast University

Diploma of Management -

Southeast University

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