VICTOR CHANDRA THENG
Marrickville,NSW
Summary
Developed expertise in customer engagement and product recommendations within fast-paced retail environment. Demonstrates skills in understanding client needs and providing personalized solutions. Seeking to transition into new field, leveraging background in customer service and digital tools to drive success.
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
21
21
years of professional experience
Work History
Online Personal Shopper
Coles Group
12.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Private Housekeeper
Self Employed Services
03.2009 - Current
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
Online Personal Shopper and Stock Replenisher
Coles Group
06.2018 - 11.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Volunteer Coordinator
Indonesian Buddhist Society Inc.
02.2009 - 09.2017
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Coordinate events and supervise weekly meetings.
- Liaise with various stakeholders, including government agencies.
Support Worker
Afea Care Services
02.2017 - 05.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Community Development Assistant
Boronia Multicultural Services
08.2014 - 06.2015
- Strengthened relationships between the organization and local partners, fostering a collaborative environment for community development.
- Developed and implemented data-driven strategies to address pressing community needs.
- Promoted sustainable practices within the organization by implementing environmentally friendly policies and procedures.
- Maintained accurate records of project progress, facilitating effective monitoring and evaluation efforts by organizational leaders.
Kitchen Hand
Thai Prasit Restaurant
02.2009 - 03.2012
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Barista and Customer Service
Pie Face
03.2009 - 01.2012
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Responsible for food preparation and displays, making coffee and also dealing with invoices.
Chinese Language Teacher
BPK Penabur School
02.2008 - 01.2009
- Teaching Chinese Language for year 4, 5 , and 6.
Chinese Language Tutor
IMS Language Centre
06.2004 - 02.2006
- Tutoring Chinese Language for year 1 to year 6.
- Assisted students in preparing for Chinese language examinations by providing targeted practice exercises and reviewing test-taking strategies.
- Provided constructive feedback on students'' written work and oral presentations, honing their linguistic accuracy and clarity of expression.
- Introduced a variety of vocabulary-building exercises to expand students'' lexicons and improve their reading comprehension abilities.
Education
Master of Social Work - Social Work
Australian Catholic University
Sydney, NSW03-2015
Diploma of Tourism - Tourism And Travel Management
Bridge Business College
Sydney, NSW11-2012
No Degree - Chinese Language
Anhui University
Hefei, China01-2008
No Degree - Chinese Language
Jimei HuaQiao Chinese Language College
Xiamen, China06-2007
Bachelor of Arts - Chinese Studies
Bina Nusantara University
Jakarta, Indonesia09-2006
Skills
- Patience and empathy
- Strong interpersonal skills
- Attention to detail
- Customer relations
- Customer service expertise
- Sales experience
- Product picking
- Shopping management
- Product awareness
Languages
Indonesian
Chinese (Mandarin)
Malay
English
Timeline
Online Personal Shopper
Coles Group
12.2024 - Current
Online Personal Shopper and Stock Replenisher
Coles Group
06.2018 - 11.2024
Support Worker
Afea Care Services
02.2017 - 05.2017
Community Development Assistant
Boronia Multicultural Services
08.2014 - 06.2015
Private Housekeeper
Self Employed Services
03.2009 - Current
Barista and Customer Service
Pie Face
03.2009 - 01.2012
Volunteer Coordinator
Indonesian Buddhist Society Inc.
02.2009 - 09.2017
Kitchen Hand
Thai Prasit Restaurant
02.2009 - 03.2012
Chinese Language Teacher
BPK Penabur School
02.2008 - 01.2009
Chinese Language Tutor
IMS Language Centre
06.2004 - 02.2006
Master of Social Work - Social Work
Australian Catholic University
Diploma of Tourism - Tourism And Travel Management
Bridge Business College
No Degree - Chinese Language
Anhui University
No Degree - Chinese Language
Jimei HuaQiao Chinese Language College
Bachelor of Arts - Chinese Studies
Bina Nusantara University
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