Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Adams

Wallan

Summary

Detail-oriented individual with exceptional communication, exceptional attention to detail and a strong customer focus. Proven ability to prioritise multiple tasks effectively and efficiently in fast-paced environments. A thorough team contributor, recognised for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes, supporting team objectives and providing support to both internal and external contacts.


Overview

17
17
years of professional experience

Work History

Assistant Buyer / Merchandising Assistant

Lotte Duty Free
04.2021 - 07.2025
  • Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
  • Prepared weekly, monthly and ad-hoc sales reports highlighting category performance.
  • Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
  • Maintained accurate information databases for sales, product range, pricing and barcoding.
  • Collaborated with other departments to develop effective merchandising strategies, boosting overall store performance.
  • Managed process and creation of new products and new suppliers, supporting the process from beginning to end.
  • Processed pricing changes and updated ticketing for stores in a prompt and efficient manner.
  • Provided personalised reporting to key suppliers, showing strict data confidentiality.
  • Resolved invoice discrepancies promptly, maintaining positive vendor relationships and preventing payment delays.
  • Developed strong rapport with suppliers through effective communication, fostering mutually beneficial partnerships that supported business growth.
  • Provided exceptional customer service by promptly addressing inquiries related to product availability, pricing, and special orders.
  • Supported in-store teams with prompt response to any product issues or queries.
  • Supported Warehousing Teams to ensure swift processing of stock orders with prompt attention to any scanning issues.
  • Supported fellow team members with guidance and support on internal processes to ensure a greater efficiency of the wider team.
  • Prompt processing of monthly Supplier Rebates and Promotional Rentals to assist the Finance Teams ability to generate invoices promptly and accurately.
  • Reviewed and implemented Supplier Promotional activations, with attention to Airport Compliance, brand ambassador support and product placement.
  • Collaborated with in-store visual merchandising team to plan and execute visually appealing in-store displays.

Payroll Officer

Lotte Duty Free / JR Duty Free
04.2019 - 04.2021
  • Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
  • Managed payroll data entry and processing for approx. 200+ employees to comply with predetermined company guidelines.
  • Managed end-to-end processing of weekly and fortnightly payruns for a diverse workforce within strict deadlines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
  • Uploaded time and attendance records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Supported employees during transitions such as promotions or terminations by ensuring proper adjustments were made in their payrolls.
  • Improved payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
  • Assisted Payroll Manager to ensure management were informed about important changes in tax laws that could impact company finances or operations.
  • Maintained confidentiality of employee records and payroll information.
  • Managed and updated employee benefits information.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.

Customer Service Officer

Lotte Duty Free / JR Duty Free
10.2015 - 04.2019
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns via phone or online contact.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted with phone support to customers with questions and orders.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Efficiently managed CRM database with timely resolutions on both online and phone enquiries.
  • Delivered effective support to in-store teams with enquiries from customers transiting through Airport Stores.
  • Provided accurate Compliance advice to customers on Liquor allowances for country of travel and safe transiting practices.
  • Provided support to wider Merchandising teams to promote and support specific product or member offers.
  • Supported wider Marketing team with in-store promotions and analysis of customer participation and competition scrutiny.

Receptionist /Front Office Manager

Lotte Duty Free / James Richardson Corporation
01.2012 - 10.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance and supporting a positive and welcoming first impression.
  • Confirmed appointments, communicated with clients, and updated client records with efficiency and accuracy.
  • Answered phone promptly and with a smile, directing incoming calls to correct staff members
  • Provided support to HR Department with maintenance of files and organisational charts.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organised reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone switchboard system and directed calls accordingly.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.

Product Coordinator /Lead Customer Care Associate

Imagetec Solutions
05.2008 - 12.2011
  • Managed relationships with key stakeholders, fostering strategic partnerships to drive business growth.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner, fostering lasting relationships with clients.
  • Provided effective communication with clients on delivery of product, installation and training.
  • Arranged end to end process of equipment delivery and arranged technical assistance for installation and training on equipment.
  • Provided follow up support to ensure delivered product was performing to customer expectation.
  • Accurate maintenance of internal customer databases, ensuring up to date user feedback and work completed to ensure any improvements were made.
  • Analyzed customer feedback data, identifying areas of improvement and implementing targeted solutions.
  • Mentored new hires, fostering a supportive team environment that encouraged personal growth and professional development.
  • Collaborated with other departments to ensure seamless service delivery for customers across all touchpoints.

Education

Bachelor of Applied Science - Home Economics

Queensland University of Technology
Brisbane, QLD

Skills

  • First Impressions Specialist
  • Supplier relationship management
  • Customer service
  • Critical thinking
  • Merchandise selection
  • Attention to detail
  • Supplier communication
  • Proficient in Microsoft Office Suite
  • Staff training
  • Teamwork and collaboration
  • Relationship building

Timeline

Assistant Buyer / Merchandising Assistant

Lotte Duty Free
04.2021 - 07.2025

Payroll Officer

Lotte Duty Free / JR Duty Free
04.2019 - 04.2021

Customer Service Officer

Lotte Duty Free / JR Duty Free
10.2015 - 04.2019

Receptionist /Front Office Manager

Lotte Duty Free / James Richardson Corporation
01.2012 - 10.2015

Product Coordinator /Lead Customer Care Associate

Imagetec Solutions
05.2008 - 12.2011

Bachelor of Applied Science - Home Economics

Queensland University of Technology

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Victoria Adams